Jackson Justin

Enthusiastic, customer-focused, and results-driven professional with over 10 years of experience delivering exceptional customer service, building strong client relationships, and providing tailored solutions in fast-paced environments. Experienced in retail, customer-facing, and technical support roles where communication, problem-solving, and customer satisfaction were key to success. Passionate about joining the automotive industry and representing the BMW brand while achieving ambitious sales targets.

Tesco Colleague - Tesco Stores Ltd - Bury St Edmunds

(2025-03)

• Deliver exceptional customer service in a busy retail environment.
• Assist customers in selecting products suited to their needs.
• Build strong relationships with regular customers.
• Handle cash and card transactions accurately.
• Support colleagues to achieve store targets.

IT Analyst - Tata Consultancy Services

(2018-04 - 2024-08)

• Built trusted relationships with business users.
• Managed customer enquiries professionally.
• Resolved issues while maintaining excellent customer satisfaction.
• Worked to performance targets and service standards.

Network Security Engineer - ASAP Info Systems

(2016-05 - 2018-04)

• Supported enterprise customers and resolved client issues.

Desktop Support Engineer - Dev Multimedia

(2013-04 - 2016-05)

• Delivered face-to-face customer support and after-sales assistance.

Crew Member - McDonald's UK

(2024-08 - 2025-03)

• Delivered excellent customer service in a fast-paced environment.
• Worked effectively within a high-performing team.

Diploma - Electronics & Communication Engineering