Jacky

I am an enthusiastic, well organised person, who can also organise others. I achieve set tasks. I have good knowledge of Microsoft Outlook, Word, Excel, Publisher and Powerpoint. I communicate well with colleagues, customers and suppliers. I have previously completed first aid courses. I am punctual and conscientious about my work. I enjoy a challenge and problem solving. I work well within a team and as an individual.

Delivery driver, Welcome Desk, Checkouts and shop floor at Waitrose Partnership (2025-05 – Present)

• Responsible for loading van and helping others to load where needed
• Follow a handset with a satnav to make deliveries to customers
• Deliver customer orders to their doors, providing extra help taking crates into houses and unloading groceries
• Responsible for unloading the van and ensuring it is ready for the next driver
• Fill shelves on shop floor during spare time, often in the chilled area ensuring date rotation of chilled items
• Help customers find groceries they cannot locate
• Assist customers on Welcome Desk with product and refund queries, keep coffee machines operational, conduct toilet checks, hand over John Lewis and Amazon parcels
• Operate on mainline checkouts, in the Kiosk or Self Serve checkouts
• Ensure accurate stock rotation on shop floor, organise surplus in warehouse, and complete new load before warehouse stock is used

Dog walker at R.Walkingbuddies (2022-03 – 2025-04)

R.Walkingbuddies is a dog walking business.

• Responsible for walking up to 6 dogs off lead in remote areas
• Collect dogs from their homes, with some owners present and others requiring key access
• Ensure dogs stay close and respond to recall
• Keep non-responsive dogs on long lead

Preparation Trainer at Adoption South East (2023-08 – Present)

Work alongside an Adoption South East Social Worker to give presentations to potential adopters over 4 days. Usually conduct a preparation course twice a year.

• Cover therapeutic parenting
• Address parent/carer wellbeing
• Teach P.A.C.E
• Look at adoption from the child's point of view
• Discuss trauma, neglect and abuse
• Cover freeze, fight, flight and flop responses
• Address the challenge of school
• Cover FASD, ASD, ADHD

Volunteer at PAWS Animal Sanctuary (2017-01 – 2023-03)

PAWS rescues animals for re-homing.

• Clean and feed the cats
• Groom and cuddle the cats
• Spend time with the cats, particularly those that are feeling low
• Help with the Rabbits and Guinea-pigs
• Groom, feed and clean the pony and donkey
• Clean and feed the chickens
• General cleaning
• Ensure that all the feed and bedding is full for the next days volunteers

Administration and Research (part-time) at Priory Construction (2015-02 – 2016-12)

Priory Construction has several arms in Project Management, Property Management and as Landlords. Self-employed working on behalf of Priory Construction.

• Create, maintain and update Excel spreadsheets
• Research better insurance policies for all aspects of the business
• Research website companies local to Priory Construction to help them set up a new website
• Communicate via phone and emails using Outlook
• Maintain the website
• Use Mailchimp to create emails
• Use Facebook, Twitter and LinkedIn to advertise business and events

Events Organiser (part-time) at Consortium Business Solutions (2015-01 – 2015-09)

Consortium is a marketing company. Position purely handling communications for an event which Consortium is hoping to get off the ground in Worthing. This was a temporary post.

• Administration including filing, creating folders on the computer and using word, excel and outlook
• Contact potential sponsors for the event
• Attend meetings on behalf of Consortium and take detailed notes to pass on
• Use Mailchimp to create emails
• Use Facebook, Twitter and LinkedIn to advertise business and events

Sales Manager at Transvac Systems (2006-02 – 2014-01)

Transvac are a turn key company of vacuum toilet systems and bathroom equipment for commercial, Naval and luxury shipping customers. Left Transvac to look after children.

• Obtain prices from manufacturers and suppliers from across the world
• Provide detailed quotations for customers for spares and full project quotes with technical details as required
• Develop great working relationships with customers, suppliers and fellow members of team
• Place orders with manufacturers and suppliers ensuring delivery schedules are met
• Raise pro-formas and invoices for payment
• Answer the telephones and forward calls or take messages
• Liaise with warehouse staff for deliveries and despatch via couriers
• Produce Powerpoint presentations and flyers to promote new and existing products with customers
• Discuss bespoke designs with the CAD and fabrication departments for discontinued product
• Visit sites and customers when required
• Visit manufacturers to expand knowledge of existing and new products
• Book courier collections
• Approve supplier invoices for payment
• Assist accounts dept. with chasing payments
• Attend management meetings to discuss sales, marketing and projects

Temporary work (2005-11 – 2006-02)

Sales Office Manager at Wilson & Wylie Ltd (1997-09 – 2005-10)

Supplier of bathroom equipment to the marine industries and bathroom showroom for domestic and trade markets. Left Wilson & Wylie as relocating to the coast and temporary work allowed searching for a new job and home.

• Manager of an internal sales team, bathroom showroom and warehouse
• As Manager responsible for staff and customer complaints
• Obtain prices from suppliers from across the world
• Provide detailed quotations for customers for spares and full project quotes with technical details as required
• Place orders with suppliers ensuring delivery schedules are met
• Raise pro-formas and invoices for payment
• Answer the telephones and forward calls or take messages
• Liaise with warehouse staff for deliveries
• Visit sites and customers when required
• Visit manufacturers to expand knowledge of products
• Organise and review quarterly stock takes
• Attend Directors meetings to discuss staff, figures, marketing and stock takes
• Attend monthly sales meetings to discuss figures and marketing
• Approve supplier invoices for payment
• Assist the accounts dept. with chasing overdue accounts
• Organise the introduction of a new computer sales system
• Approve quotes/orders of low margin or value
• First aider for 3 years

Sales Administration at Associated Packaging (1995-09 – 1997-08)

Provided food packaging to Retail, packaging and producing companies. Left Associated Packaging and re-located to live with partner.

• Provide detailed quotations for customers
• Answer the telephones and forward calls or take messages
• Liaise with warehouse staff for deliveries
• Make weekly/monthly phone calls to some customers to take orders for scheduled deliveries
• Open and sort the post
• Frank the post

Senior Checkout Assistant at Sainsbury's Plc (1992-09 – 1995-08)

Started part time then became a full time job.

• Serve customers at the checkouts
• Assist with customer queries
• Contact debit/credit card companies with card refusals
• Collect change from the accounts office for the checkouts and send checkout money up the shoot to accounts
• Help customers with goods to return
• Deal with checkout staff system problems
• Assist the chilled department with shelf stacking

BTEC National Diploma in Engineering (1992-09 – 1994-07)

GCSE (1992-06)

City and Guilds in Construction Materials Distribution