Operations Supervisor – OTS & Inbound at Fanatics Commerce (2025-01 – Present)
- Reporting to the Operations Manager – Responsible for the day-to-day leadership of the OTS and Inbound operation within a high-volume e-commerce distribution centre.
- Lead Team Leaders, Training Ambassadors and operational associates, ensuring KPI delivery across Productivity, Quality, Safety and Service.
- Produce operational reporting, quality analysis and leadership updates using performance data and root cause analysis.
- Develop departmental skills matrices, cross-training plans and onboarding programmes for agency and permanent colleagues.
- Drive continuous improvement initiatives and support operational excellence through data-led decision making.
Area Manager at Inspired Pet Nutrition (IPN) (2023-01 – 2025-01)
Reporting to Site Operations Manager – Responsible for the Management of 20 Employees including Supervisors, Key Operatives, Skilled Operatives & Operatives
- Responsible for all Labour – Organised to DECOP, Working with Agencies for Labour needed for Short Term Absences
- Recruitment & Onboarding New Starters – Management of Interviews to Induction as well as Weekly Checks up until Probations then Probations Review
- Dedicated development plans implemented to cater to individuals career aspirations
- Heavily KPI & Target Driven – Managed against Daily OEE KPIs (Efficiency)
- CAPEX Projects - utilisation of lean methodology to deliver within scope of the project.
- Two-Hourly, on-line, SIC (Short Interval Control)
- Daily Welfare Walks across Site – Arrange & Conduct Welfare Meetings from an issue that Arise on Walks
- Yearly BRC Audits – Preparation / Action Generation and Close Out (Last Audit September 2024 Result A)
- Monthly Stock Takes – Working with Financial Controller across Budget Control
- Engaged teams, utilising Level 1, Level 2 and Weekly Welfare Sessions to deliver weekly >200Te plans, satisfying service levels
- Extrapolation of KPI data - presented in People, Health and Safety, Technical, Operations, and Project sessions
Site Project Operations Lead at Inspired Pet Nutrition (IPN) (2021-01 – 2023-01)
Worked in a Sole Position – Reported to General Manager. Role was more concentrated on Data Analysis of the Company rather than Managing Day-to-Day Operations of the Lines
- Development / Research and Project aspects of the Role
- Lead a £1,300,000 Project to allow Consistent 24/7 Operation without the need for Additional Labour
- Sourced / Implemented Numerous Robots / Cobots to allow for Fully Automated Processes
Shift Supervisor at Inspired Pet Nutrition (IPN) (2020-01 – 2021-01)
Shift Supervisor for a team of 10 Operatives - Reported to Wet Plant Manager
- Responsible for the Maintenance of Quality and Performance Ambitions
- Day to Day Responsibility for C.I (Continuous Improvement) & Employee Welfare
- Played an Integral Role in aiding the Progression of our Health & Safety / Operational Output Records
- Balanced Both New & Existing Commitments
Key Skilled Operator at Inspired Pet Nutrition (IPN) (2018-01 – 2020-01)
Supervised a highly Motivated Team of 8 – Reported to Wet Plant Manager
- Ran & Maintained 2 Assets, the CAMA Sleever and the CAMA Casepacker - implementing Lean techniques and methodology.
- Ensured OEE Targets were not met but exceeded - scrutinised data weekly, utilising Loss Trees, Pareto and Data Analysis
- Flexibility in working hours to Process Confirm effectiveness of standards and procedures implemented.
- Encouraged engagement to yield Operator and Engineer cohesion
- Inducted / Trained & Progressed Team Member
