Jacob Gorman

Organised and professional administrator with experience in compliance, business support, customer communication, and process improvement. Skilled in CRM systems, document management, stakeholder communication, and workflow coordination within fast-paced environments. Reliable, adaptable, and confident working independently or as part of a team, with strong attention to detail and excellent organisational skills.

Junior Compliance Officer / Compliance Administrator - The Compliance Guys

(2023-01)

• Supported customers through compliance and FCA reporting requirements.
• Prepared professional documentation and official responses for external organisations.
• Created process flowcharts and automated workflows to improve operational efficiency.
• Assisted with project delivery, customer processes, and sales support activities.
• Managed multiple tasks while consistently meeting deadlines.

Business Administrator - CodeConsult Technical Recruitment

(2022-01 - 2023-12)

• Managed administration tasks including database management, document creation, and email correspondence.
• Handled confidential client and candidate information professionally and securely.
• Supported onboarding and training by creating guides and coaching new team members.
• Communicated professionally with clients and candidates via phone and email.
• Assisted with recruitment processes and business development activities.

Support Worker - Eden Support

(2016-01 - 2022-12)

• Provided professional support and maintained accurate records in a fast-paced care environment.
• Developed strong communication, teamwork, and problem-solving skills.
• Worked effectively with colleagues, families, and healthcare professionals.

St Peter's Collegiate School

Business Administration Level 3 - Business Administration

GCSE - Mathematics

GCSE - English Literacy

GCSE - English Speaking and Listening

GCSE - Business

GCSE - ICT

NVQ - Health and Social Care