Jacob Wilkie

Enthusiastic and motivated individual with experience in customer-focused roles. Exhibits strong time management and flexibility, supporting team objectives effectively. Eager to contribute positively in new environments with new opportunities, bringing a dedicated work ethic and adaptability.

Postperson - Royal Mail Group - Sittingbourne

(2024-01 - 2026-03)

• Maintained customer satisfaction by staying polite, friendly and helpful throughout deliveries.
• Delivered mail and parcels to residences and businesses in a timely manner, adhering to strict schedules.
• Demonstrated flexibility by performing duties beyond usual responsibilities during busy periods.
• Drove company vehicles in safe and efficient manner.
• Delivered parcels on schedule through organisation and time management abilities.
• Delivered parcels in varying weather conditions to meet daily and weekly delivery targets.
• Supported colleagues during peak periods, ensuring all deliveries were completed efficiently.
• Upheld confidentiality and security of all mail, respecting privacy regulations.

Crew Member - McDonald's - Gillingham

(2021-11 - 2023-12)

• Delivered fast, accurate service for positive customer experience.
• Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
• Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
• Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
• Implemented time-management skills to handle multiple tasks efficiently during busy periods.
• Completed cleaning and serving tasks to high-quality standards.
• Employed multitasking skills to switch fluidly between various activities and cope with high demand.
• Maintained smart and tidy appearance by complying with corporate dress code.

NVQ Level 2 - Welding Engineering - MidKent College (2023)

GCSEs - The Howard School (2021)