Jacqueline Bissett

Passionate and experienced health and social care leader with over 15 years' management experience across care and retail environments, currently working as a CQC Registered Manager while undertaking wider operational management responsibilities across outcome-based domiciliary care services. Highly skilled in leading high-performing teams, driving quality and compliance, and delivering person-centred services that promote independence, reablement, wellbeing, and positive outcomes. Experienced in managing services under Local Authority contracts, while maintaining a GOOD CQC rating and building strong collaborative relationships across health, social care, and community organisations.

Recognised for creating positive workplace cultures where staff feel valued, supported, and empowered to deliver exceptional care, resulting in improved staff retention and team stability. A relationship-focused leader who thrives on partnership working, continuous improvement, and bringing people together to share ideas, strengthen practice, and improve outcomes for service users. Combines strong operational oversight with compassionate leadership, balancing compliance, performance, and governance with a genuine commitment to people's wellbeing and development.

Registered Manager / Operational Lead at Domiciliary Care Service (2021-01 – Present)

• Hold CQC registration with full accountability for compliance, governance, safeguarding, and service delivery
• Successfully maintained a GOOD CQC rating through strong leadership, governance, quality assurance, and continuous service improvement
• Lead and inspire a high-performing staff team focused on delivering person-centred, outcome-based care that promotes independence and reablement
• Developed and embedded a positive workplace culture built around teamwork, accountability, wellbeing, and shared values
• Improved staff retention through supportive leadership, staff engagement, mentoring, and a strong focus on employee wellbeing and development
• Built a motivated and committed workforce with excellent team collaboration and strong working relationships
• Work closely with Gateshead Local Authority, healthcare professionals, community organisations, and external stakeholders to improve outcomes for service users
• Built strong professional relationships and networks across Gateshead to support collaborative and integrated working
• Plan and deliver meaningful activities and wellbeing initiatives for service users to promote social inclusion, emotional wellbeing, independence, and reduce isolation
• Drive continuous improvement through audits, quality monitoring, performance reviews, and action planning
• Oversee staffing, recruitment, supervision, training, rota management, and workforce development
• Lead safeguarding investigations, risk management processes, and incident management in line with statutory requirements
• Support staff wellbeing and development through coaching, mentoring, and visible leadership
• Promote a culture of open communication, innovation, and shared learning across teams

Deputy Manager at Boomerang Healthcare (2021-01 – 2021-12)

• Supported operational management and day-to-day service delivery
• Assisted with compliance, audits, and quality assurance processes
• Led staff supervision, support, and performance management
• Contributed to care planning, safeguarding, and risk management processes
• Supported service improvement initiatives and staff development

Care Coordinator / Supervisor / Care Worker at Comfort Call (2014-01 – 2021-12)

• Coordinated care delivery, staffing, scheduling, and service provision
• Maintained effective communication with families, professionals, and stakeholders
• Conducted quality monitoring checks and compliance reviews
• Supported staff supervision, mentoring, and performance improvement
• Assisted with service organisation and operational efficiency

Level 5 Diploma in Leadership for Health & Social Care

Level 4 in Team Leading & Management

Level 3 in Health & Social Care

Level 2 in Health & Social Care

Level 2 in Customer Service