Jacqueline Ennis

Results-driven Administrator/Secretary with 24+ years of dedicated experience in administrative and secretarial roles, including a year in payroll and compliance. Known for a proactive mindset and consistent performance under pressure, delivering high-quality results across multiple tasks. Equally effective in teams or independently, I embrace change and thrive on challenges.

Committed to continuous learning—willing to develop new skills, even in personal time—to add greater value to employers. Now pursuing a dynamic Admin/Secretarial role that leverages my expertise and fuels professional growth.

Nursery School Administrator - ABC Childcare (Ipswich) Ltd - Ipswich

(2025-12 - 2026-05)

Adept at streamlining administrative processes and acting as the welcoming first point of contact for parents, while maintaining strict compliance with Ofsted and EYFS (Early Years Foundation Stage) standards.

• Act as the primary point of contact for parents, handling enquiries and managing the full registration and enrolment process.
• Oversee the nursery's Management Information System (MIS), ensuring 100% accuracy in child attendance, medical records, and emergency contact details.
• Maintained current filing systems both cloud based storage and physical.
• Maximised parent engagement by maintaining ongoing communication through social media.
• Processed sensitive information and maintained strict confidentiality in accordance with GDPR.

Legal Assistant / Secretary - Clements Solicitors - Ipswich

(2019-04 - 2025-02)

Providing administrative support to Fee Earners, ensuring all duties are completed accurately and efficiently in order to maximise their time.

• Assisting with the preparation and filing of legal documents with courts, administrative agencies and other relevant entities.
• Ensuring that all legal documents are accurate and free of mistakes.
• Ensuring positive representation of the firm at all times.
• Answering phone calls, taking notes, and redirecting calls when appropriate.
• Preparing cases for court including creating case packs and preparing bundles.
• Managed own matrimonial caseload.
• Updating and maintain client files ensuring relevant documentation is in place.
• Preparing bills.
• Assist accountant with Year End accounts.
• Managing client queries via telephone, email and passing out to the relevant Fee Earner were necessary.
• Proofreading documents to check for inaccuracies.
• Maintaining filing systems including both electronic and databases and physical files, ensuring full compliance with legal practices and GDPR Compliance.
• Opening files for new clients, creating terms of business for them and sending out client engagement letters.
• Stationery and office equipment/furnisher.

Legal Secretary/Administrator - Blocks Solicitors - Ipswich

(2017-01 - 2019-04)

Provided full secretarial and administrative support for the commercial partner and a fee earner within the residential/commercial conveyancing department.

• Open client files, draft business terms, and issue engagement letters.
• Manage photocopying, and document binding as needed.
• File documents chronologically and promptly.
• Review, verify, and analyse correspondence, reports and legal documents.
• Collaborate with compliance to maintain current policies.
• Keep precise, real-time transaction records.
• Utilise case practice, and document management systems efficiently.
• Transferred to HR – Currently acting as a float covering a variety of departments.
• Cover the reception team when needed.
• Opened New Clients files as instructed by the Partner and Fee Earner.
• Close and archive file.
• Generated invoices and completion statements.

Payroll & Compliance Manager - Agentis Agri - Ipswich

(2015-01 - 2016-02)

• Maintained, verified and oversee weekly payroll process for 250 plus contractual candidates'.
• Calculated candidate's hours, including overtime, bonuses and pay rises.
• Responsible for screening new candidates' registration documents, and ensure they are in line with the companies' guidelines before joining.
• Performed general administration duties and other ad hoc duties.

Full-time Primary Caregiver - Career Break

(2003-01 - 2014-12)

• Cared for three terminal ill family members (mother included) consecutively.

Cash Office Clerk - Wilkinsons - Stratford, London

(2001-01 - 2003-12)

• Responsible for the reconciliation of end of day cash/voucher intake and petty cash.
• Bank, monitor and order change through Securicor.
• Complete a variety of daily and weekly paperwork via a computer and/or by hand, which included cash forms, deposit summaries, discrepancy reports and other related documentation. Ensure paperwork is dispatched off-site (HO).
• Fill in for Help Desk Advisor and Cashier Supervisor during their breaks.

Secretary - Krypto Security - Leytonstone, London

(1999-01 - 2001-12)

Company Secretary/Production Assistant - PEK Digital - Stratford, London

(1998-01 - 1999-12)

Audio Typist/Admin Assistant - Burns International Security Services - Stratford, London

(1996-01 - 1998-12)

Valuation Clerk (Administrative Officer equivalent) - Valuation Office Agency - Southgate, London

(1989-01 - 1996-12)

ILSPA Certificate - Land Law and Conveyancing (2018-01 - 2018-12)

BTEC Level 1 & 2 - IT Users (ITQ) - Edexcel (2015-01 - 2015-12)

Level 2 - Principals of Customer Service - NCFE (2015-01 - 2015-12)

Level 2 - Principals of Business & Administration - NCFE (2014-01 - 2014-12)

O'Levels - Maths and English (1983-01 - 1983-12)

CSE - Biology, Geography, Typing, Home Economics and Art (1983-01 - 1983-12)