Jacqueline Finley

Experienced healthcare professional and Certified Dietary Manager with extensive experience in senior living, long-term care, healthcare administration, staffing coordination, central supply, medical records, resident services, and employee training. Skilled in facility operations, inventory management, staffing, purchasing, vendor communication, documentation, regulatory compliance, onboarding, and customer service. Known for strong organization, dependability, teamwork, and the ability to coordinate multiple priorities in fast-paced healthcare environments.

Seeking continued growth in healthcare operations, administration, dietary management, or senior living leadership.

Central Supply Technician / Business Office Assistant Manager at Birchwood of Golfcrest (2021-06 – Present)

• Manage central supply inventory, cycle counts, par levels, requisitions, receiving, ordering, and distribution of supplies to nursing departments.
• Receive and verify shipments against packing slips and invoices; coordinate purchasing and communicate with vendors.
• Track durable medical equipment, including pumps, lifts, nebulizers, and related maintenance or repair documentation.
• Maintain organized supply areas and support compliance with facility policies, OSHA requirements, and applicable state and federal standards.
• Provide business office support including phones, visitors, mail and email, scheduling, filing, data entry, invoices, basic bookkeeping, reports, and office supply management.

Training & Development Specialist at Elmcroft of Braeswood Senior Living (2017-12 – 2021-05)

• Reviewed nursing and direct-care candidate interview packets, applications, resumes, and onboarding documentation.
• Coordinated new-hire orientation, training schedules, in-services, CPR training, and employee records to support training compliance.
• Supported leadership with staffing, employee development, documentation, and resident-service initiatives.

CNA / ADL & Wound Care Technician / Staffing Coordinator at Oakmont Healthcare of Katy (2014-01 – 2017-11)

• Managed daily staffing for 100+ employees using OnShift, including call-offs, fill-in requests, vacation requests, and schedule adjustments.
• Coordinated appointments, transportation, nursing supplies, rental equipment, room readiness, and weekly/monthly spend-down activities.
• Assisted HR with filing, interview scheduling, new-hire packets, orientation, and onboarding.
• Provided CNA, ADL, wound-care, resident-support, customer-service, and transportation duties.

CNA / Van Driver / Central Supply at Grace Care (2013-02 – 2016-02)

• Provided direct resident care including bathing, grooming, dressing, feeding, transfers, repositioning, call-light response, and activities of daily living.
• Transported residents to appointments and community outings while maintaining safety and professionalism.
• Managed supply ordering, distribution, inventory of rental equipment, vendor communication, and budget-conscious purchasing.

Healthy Lifestyle Director at Elmcroft Senior Living (2012-09 – 2014-03)

• Planned and coordinated resident wellness, exercise, leisure, and community activities to promote quality of life.
• Managed a structured activities calendar and coordinated programs based on resident preferences.
• Supported employee wellness initiatives and maintained strong survey-readiness and resident satisfaction outcomes.

Physical Therapy Technician at Hope Rehab (2009-05 – 2011-06)

• Reviewed physician notes, entered patient information, scheduled appointments, assisted with billing and coding, and supported front-and back-office operations.
• Assisted with therapeutic exercises, stretching, electrotherapy/TENS, patient flow, sanitation, and infection-control procedures.

Scheduler / Medical Records Technician at Trinity Home Health & Hospice (2006-07 – 2009-02)

• Supported scheduling and office operations for PTA, OT, ST, RN, and hospice services.
• Maintained organized medical records in accordance with applicable policies, OBRA guidelines, and Texas standards.
• Managed multi-line phones, filing, documentation, staff paperwork, and communication with patients and healthcare staff.

Driver / Dispatcher at Coach America (1996-11 – 2006-04)

• Transported customers to and from hotels, airports, and surrounding Houston destinations while providing professional customer service.
• Assisted with driver scheduling and maintained communication with drivers using two-way radio systems.

Customer Service Assistant / Answering Service at Franklin Answering Service (1986-06 – 1996-10)

• Handled messages and customer communications for more than 300 businesses while maintaining accuracy, professionalism, and confidentiality.

Diploma in Physical Therapy – Texas Health School (2010)

License in Cosmetology – Franklin Beauty School (1990)

High School Diploma – Booker T. Washington High School (1989)