Jacqueline Ishmael

Detail-oriented and highly organized Project Administrator with extensive experience in office management, administrative coordination, and stakeholder engagement. Adept at handling procurement, scheduling, and digital records management. Proven ability to adapt workflows to improve efficiency, ensure compliance, and support cross-functional teams. Seeking a Project Administrator role to leverage expertise in administration, communication, and process improvement.

Quality Improvement Project Administrator at London Ambulance Services (2025-08 – Present)

Oversee project administration tasks with focus on coordination, execution, documentation management, stakeholder liaison, and procurement support.

• Oversee project administration tasks, ensuring smooth coordination and execution of project activities.
• Manage documentation, tracking project milestones and maintaining accurate records.
• Liaise with stakeholders, including clients, suppliers, and internal teams, to ensure project requirements are met.
• Organize meetings, prepare agendas, and take minutes to facilitate effective communication.
• Support procurement activities, managing budgets and supplier negotiations.

Station Administrator at London Ambulance Service (2023-10 – 2025-08)

Managed all administrative functions for the station, staff, and management including records management, visitor liaison, and Coroner's Court coordination.

• Manage all administrative functions for the station, staff, and management.
• Collate and maintain records of staff sickness, overtime, and attendance, ensuring accuracy and compliance with service protocols.
• Act as the primary point of contact for internal and external visitors, facilitating smooth communication.
• Coordinate responses to Coroner's Court statements and inquest requests.
• Schedule and organise staff meetings, ensuring agendas and minutes are properly documented.

Team Administrator at The South Kensington and Chelsea Community Mental Health Team, Central and West London NHS Trust (2016-07 – 2022-09)

Adapted workflows for operational flexibility, coordinated with healthcare professionals, maintained digital records, and managed procurement activities.

• Adapted workflows to enhance operational flexibility, ensuring seamless service continuity.
• Coordinated with GPs and healthcare professionals to manage referrals and patient appointments.
• Maintained and updated digital records (Mosaic) with accuracy and attention to detail.
• Chaired multidisciplinary and business meetings, taking and distributing minutes.
• Managed procurement activities for office supplies, reducing order discrepancies by 20%.
• Organised annual patient events, including budget planning and procurement of supplies.

A&E Patient Administrator & Outpatient Coordinator at Chelsea & Westminster NHS Trust (2009-03 – Present)

Bank staff position registering walk-in patients, processing admissions, scheduling appointments, and ensuring NHS compliance with patient data management.

• Registered walk-in patients, ensuring confidentiality and accuracy of sensitive information.
• Processed ward admissions and scheduled follow-up outpatient appointments.
• Acted as a liaison between patients, medical professionals, and administrative staff.
• Ensured compliance with NHS guidelines while managing patient data and documentation.

Certificate in Health and Social Care – Open University

Certificate in Word Processing & Minute-Taking – Pitman Institute