Jade Cooper

My name is Jade, I want to become an adult nurse working for the NHS and am excited to start working as either a CSW or HCA in order to become a TNA apprentice and eventually a qualified nurse.

I am currently in full-time education, studying Mathematics. I have GCSE qualifications in Maths, English, Chemistry and Biology. I received a A* in all my subjects (other than English where I received a B).

At present I am a response volunteer at Lister hospital. My duties include but are not limited to:

*ensuring fidget blankets are suitable and safe to use. I then deliver them throughout the hospital so they can be used by patients suffering from dementia or to children. I think it offers some comfort to patients and helps to relieve stress.

*I deliver games including puzzles, word searches and colouring pages to patients.

I help to fight loneliness within wards by talking to patients in need. I have to say, this is possibly my favourite role as I get to interact with patients and help to fight feelings of isolation, boredom and depression. Its important to me that patients receive respect and dignity in their care and I believe their overall experience in hospital should always be a positive one.

I hope during my shift I am able to help relieve stress and offer some comfort to patients who may be experiencing difficult times. It’s the most challenging part of my role and I encounter a variety of patients with a variety of care needs which gives me the most experience for the job I would love to have.

Occasionally, I support patients by showing them where their appointment is so they don’t get lost.

• I help staff by delivering messages throughout the hospital. I can also help trainee staff by role-playing as a patient to give them a bit of practice.

*I also help deliver prescriptions throughout the hospital.

*I help out at meal-times by giving patients their breakfast, lunch or dinner. And I collect their plates and wash up. This helps to improve the level of care patient receive from the csw and nurses as they have one less job that they have to do and can spend more time helping patients.

I have also applied to become a volunteer for St John Abulance and am awaiting their response. This will give me more opportunities to work within Lister hospital which I am excited for.

It Is my dream to become a nurse working for the NHS. So I am excited to start my journey as a CSW or HCA so that I can become a TNA apprentice and eventually a qualified nurse. I would also love to apply to be a medic or nurse in the RAF reserves once I am qualified.

Core skills:

*Stock control/ management

*Customer services

*IT skills

*Good communication skills

*Good listening skills

*Bar operations

*Enjoys working with others and thrives in a team environment.

*Good at problem-solving and handling difficult situations.

*Good planning and organising skills.

*Drink/cocktail mixing

Good at multi-tasking and working under pressure.

I worked part-time at Costa Coffee as a barista. My main duties were to:

Make a wide range of simple and complex drinks.

*Prepare food for customers.

*Acknowledge, welcome, and greet each customer to make them feel welcome and encourage them to stay longer to make more purchases.

Maintain stock levels to prevent shortages of critical items and ensure the availability of menu items.

Ensure each customer was served in a timely fashion to reduce que waiting times.

*Maintaining the shop’s high standard of cleanliness in compliance to their health and safety standards.

Push sales by informing customers on latest products.

Handle money and operate the cash register.

*Work as part of a team to ensure customers have a pleasant and smooth experience with us.

I worked part-time at Bar and Beyond and weatherspoons as bar staff. My duties were to:

Prepare a variety of drinks and mix cocktails for customers.

Serving customers from behind the bar and offering advise on drink selection.

*Responsibly maintain the cleanliness of the bar and collect glasses for washing.

Strictly abide by all alcohol regulations, particularly regarding intoxicated persons and underage drinkers.

Provide a professional and friendly service for all customers.

• Restock items.

*Operate the cash register and handle money.

Deal with customer complaints in a friendly and effective manor, and getting the manager involved if/when necessary. Deliver drinks to tables.

• Encourage sales by informing customers on new and seasonal cocktails.

*Work as part of a team to serve customers and reduce que waiting times.

Recently, I have worked part-time as an insured dog walker and pet sitter. Currently, I work part time at David LLoyds where I operate a bar and kitchen completely on my own. My main duties are:

• Opening up the bar and preparing it for the first sale of the day
• Stock rotation to make sure out of date food is discarded and newer stock is kept at the back so that older stock will sell first
• Keeping the cafe tidy and presentable
• Pushing sales by encouraging customers to purchase additional items
• Using the dishwasher so that we never run out of cups. I normally hand wash the cups before hand to make sure they are very clean and lipstick free
• Making paninis
• Producing a variety of teas, coffees, protein shakes and smoothies for customers
• Ensuring the kitchen is kept clean and presentable
• Testing equipment to make sure they still work. I also log fridge temperatures to ensure they are running correctly.
• Accepting deliveries. It’s my responsibility to make sure the food delivered is all there and stored at the correct temperature whilst in the lorry. I then have to put the items away.
• It’s my responsibility to deliver a defibrillators to the location mentioned on the radio in an emergency
• I make sure the pool area has a fresh supply of water so that swimmers don’t get to hot which could lead to an emergency
• Tidying the bar and kitchen for closing. I make sure that these areas are ready for the next day.
• I also have to log the total amount made on the till and log any losses or returns if applicable.

I am very proud to report that I recently passed an audit.

I have 5 GCSE‘s in English, Biology, Mathematics, Human biology and Chemistry. I achieved an A* in all exams apart from English where I achieved a B.