Jade Foster

Experienced and results-driven Customer Services Team Leader with a proven track record in developing and executing successful target meeting strategies. I am seeking a challenging role where I can contribute my skills in strategic planning, team leadership, and creative problem-solving to achieve and accomplish business objectives.

Customer Service and Urgent Response Team Leader - Amey PLC - Transport Infrastructure

(2012)

• Monitor and manage commitments effectively as well as ensuring minimum risk of financial deductions.
• Support the team with customer service enquiries/complaints and escalations as well as service request queries.
• Lead team with Urgent response decision making and the deployment of teams.
• Plan time efficient routes to jobs to ensure the fastest arrival time

Courier - Amazon Flex

(2021)

• Collect, sort and deliver parcels/food shopping within specified timescales to meet customer requests and business timescales.
• Understanding of following planned routes.
• Deal with customer queries

Cleaner and Interior Designer - Walshaw Homes

(2021 - 2023)

• Clean the site cabin twice a week, ensuring that health and safety policies are adhered to and the correct cleaning products are used in the correct areas.
• Complete builders cleans in the new developed properties.
• Create snag lists in all properties built.
• Communicate with the site manager in relation to cleaning requirements.
• Research modern property interior design and create a decoration design plan for 2 show homes.
• Purchase items for designing the show homes.
• Manage a team of 8 cleaners to ensure all completed homes are decorated, designed and cleaned to perfection.

Level 2 Diploma - Childcare - SHEFFIELD COLLEGE (2008 - 2010)

Level 2 NVQ - Business and Admin - SHEFFIELD COLLEGE (2008 - 2010)

THE CITY SCHOOL (2002 - 2007)