Jade Housden

Reliable and driven professional with experience across customer service, business operations, and team management in both retail and property sectors. A confident communicator who thrives in fast-paced, high-pressure environments, consistently delivering excellent service and supporting team performance. Highly motivated to continue growing within a dynamic organisation and take on leadership responsibilities that drive business success.

Salon Assistant Manager - Salon

(2025-01)

• Managed day-to-day salon operations, appointments, and schedules.
• Supervised, supported, and motivated staff to maintain high standards.
• Ensured exceptional client service and handled feedback effectively.
• Overseen inventory, supply orders, and stock management.
• Maintained hygiene, safety, and compliance standards.
• Promoted services/products to boost profit and retention.
• Monitored KPIs, sales performance, and improved outcomes where needed.
• Trained new staff and supported development.
• Led promotions and local marketing campaigns.

Customer Service Advisor - Connells

(2019-01 - 2025-12)

• First point of contact for property valuation enquiries via portals, email, and phone.
• Gathered customer details and created a strong first impression.
• Scheduled valuation appointments for branch teams efficiently.
• Maintained accurate records using Pebble.
• Liaised with branches ensuring smooth information flow.
• Resolved enquiries or escalated as required.
• Kept up to date with services and market insights.

Lettings & Property Consultant - Estate Agency

(2021-10 - 2022-09)

• Built and maintained strong relationships with current and prospective landlords, securing new business.
• Managed communication between landlords, tenants, and clients to ensure smooth lettings processes.
• Provided market-based pricing advice aligned with demand and trends.
• Conducted property valuations and negotiated tenancy terms to maximise occupancy and profitability.
• Participated in team meetings, contributing ideas to meet KPIs.
• Demonstrated strong negotiation skills in a fast-paced environment.

Level 1 & 2 - Beauty Therapy - Barnfield College, Luton (2017-01 - 2019-12)

Level 1 & 2 - Functional Skills in Maths - Barnfield College, Luton (2017-01 - 2019-12)

GCSE - ICT - Queensbury Academy, Dunstable (2012-01 - 2017-12)

GCSE - English - Queensbury Academy, Dunstable (2012-01 - 2017-12)

Level 1 - Functional Skills in Maths - Queensbury Academy, Dunstable (2012-01 - 2017-12)