Jade Reason

A conscientious and professional salon manager with extensive experience in hairdressing, Customer Service and Management, currently seeking a new challenge. A highly organised and efficient individual, whose determination and drive to give the best customer service I can has taken me on a path to management. Recent achievements with my current employer include building a strong and reliable team aswell as a loyal clientele, and hitting targets which had been a struggle previously for the salon and each team member.

Salon Manager at Elem Hair-Guildford (2024-10 – Present)

• High level of customer service
• Presenting a professional and friendly first impression of the salon to all clients
• Managing two salons
• Working to KPI's
• Dealing with client queries and complaints
• Full stock audits and weekly ordering
• Organising rotas to fit with the business needs
• Inputting data for payroll
• Key holder
• Managing timesheets
• Opening and closing business
• Full use of Microsoft Excel, Word, PowerPoint
• Disciplinary meetings
• One 2 one meetings with all staff
• Providing KPI's for all staff to ensure the business runs smoothly
• Building a strong and reliable team
• Working between two salons and make sure both are running smoothly
• Putting structures in place to form stronger foundations
• Maintain a strong regular client bases alongside all management duties
• Specialising in all colour services and hair extensions

Stylist/Salon Manager at Rush Hair-Walton-on-Thames (2018-09 – 2024-10)

• High level of customer service
• Presenting a professional and friendly first impression of the salon to all clients
• Managing a team of 15 to achieve there KPI's
• Working to KPI's
• Dealing with client queries and complaints
• Full stock audits and weekly ordering
• Organising rotas to fit with the business needs
• Inputting data for payroll
• Key holder
• Managing timesheets
• Opening and closing business
• Full use of Microsoft Excel, Word, PowerPoint
• Disciplinary meetings
• One 2 one meetings with all staff
• Providing KPI's for all staff to ensure the business runs smoothly
• Building a strong and reliable team

Stylist at La Belle Hair-Ashford (2018-05 – 2018-09)

• Building a busy column of clients
• Providing a high level of customer service

Senior Stylist / Assistant Manager at Rush Hair-Walton-on-Thames (2014-06 – 2018-05)

• Building a busy column of clients
• Providing a high level of customer service
• Passing the L'Oréal Colour Expert course
• Fully trained in Easilocks and Balmain hair addition
• Helping to train salon apprentices
• Experienced in all cutting
• Colour Expert
• Hair up/ Bridal Hair
• Creative colouring

Front of House Receptionist at Rush Hair-Walton-on-Thames (2012-01 – 2014-06)

• Presenting a professional and friendly first impression of the salon to all clients
• Managing incoming phone calls
• Organising stationery orders and liaising with suppliers to meet business requests
• Replenishing and restocking the retail, always ensuring high level of stock management efficiency
• Key holder
• Managing timesheets
• Opening and closing business
• Full use of Microsoft Excel, Word, PowerPoint, Outlook

Salon apprentice at RUSH Hair and Beauty-Walton-on-Thames (2008-10 – 2012-01)

• Ensuring cleanliness of salon at all times
• Providing a high level of customer service
• Completing a NVQ Level 2 in Hairdressing

Level 2 (NVQ) in Hairdressing – Rush Hair Academy (2009-01 – 2011-01)

GCSE's in Maths and English – Matthew Arnold School-Staines, UK (1998-09 – 2004-06)