Jade Riazi-Kermani

I have a passion for patient care and strive to have the highest of skills to deliver the best experience I can. I enjoy working alone using my own initiative or as part of a team where I can support and express my ideas. I really enjoy undertaking new tasks and always willing to learn new things to help develop my skills.

Health Care Assistant/Senior Admin - Darcy Healthcare - Llandarcy

(2024-05)

When I began working for Darcy I started as a Health Care Assistant. Since then, I have been offered the role as lead admin for the site; covering Ultrasound and MRI. I still retain my HCA clinical role.

I manage six radiologist diaries alongside overseeing the day to day running of MRI and Ultrasound admin. I also look after the insurance finance and NHS contract for the site. Patient care is really important to me and I thrive by making a difference, using my current skill set and drawing on more experienced colleagues so I'm able to develop.

Imaging Administrator - Nuffield Health - Cardiff

(2022-10 - 2024-04)

Similar duties to my previous workplace, predominantly radiology admin work

Imaging Administrator/Lead - Spire Cardiff Hospital - Cardiff

(2017-06 - 2022-09)

I was successful in applying for this role whilst already working at the hospital. My duties include both receptionist and back office work in the department. This also includes organising private and medical legal work for our radiologists.

I am responsible for organising all paperwork within the department; this includes a day to day list as well as other clinics that are held in the department. I have formed great relationships with our radiologists and look after their medical legal work also. I was seconded as Imaging Admin Lead before leaving for a new challenge in September 2022.

Outpatient Administrator - Spire Cardiff Hospital - Cardiff

(2016-01 - 2017-06)

Working as part of a team I ensure patients are able to book appointments easily and promptly over the phone using SAP; organise referral letters, liaise with consultants / GP surgeries / other departments and undertake other admin work within the hospital if required. Most recently my department have successfully took over imaging bookings within the hospital. This role includes the processing of referrals from various sources, making appointments for different types of scans, and general radiology queries.

• Although having only worked within my role for just over a year I have demonstrated high customer service skills by ensuring I go the extra mile every time with each patient. E.g. Liaising with consultants/other departments to make sure our patient had a prompt surgery date. By speaking to my colleagues first hand I was able to ensure that any stress of waiting for his surgery date was taken away. I'm happy to provide other examples on request.

Customer Service Advisor - British Gas - Cardiff City

(2011-01 - 2016-01)

I am the first point of contact for our customers. Responsible for ensuring customer data is kept safe and confidential within our systems, resolving queries I.e insurance enquiries, booking appointments and delivering the highest of customer service every time.

• Being apart of the company for four years I have dealt with many customer quieries - these also include complaints. I have received personal feedback from customers who have emailed/wrote in to British Gas to applaud and compliment me on my customer service skills having going above and beyond to assist them. This then lead to Heads of Customer Service and Buisness managers contacting me to thank me for my on going hard work. I was also chosen to supervisor the office floor to assist other colle

Teaching Assistant (Work Experience) - Barry Island Primary School

(2010-01 - 2011-01)

Completing all tasks given by the teacher. Reading and writing with children. Monitoring children's progress in the classroom. Exploring all different subjects taught and assisting where I needed to.

• Parents would often thank me for my hard work and impression I left with their children.
• Being approachable and easy to talk to I found the children would often ask me for assistance before asking their teacher for help.

Bachelor's - Health Care & Health Sciences - The Open University (2020-10)

Legal Secretary - Barry College (2009-01 - 2010-01)

GCSE - English, Maths, Spanish Language, Science, IT, Religious Education, Drama Studies, Geography - Bryn Hafren Comprehensive (2003-01 - 2008-01)