Waiter/Waitress - Flying horse - Manchester
(2023-06 - 2023-08)
- Took orders accurately using POS system and relayed special dietary needs to kitchen staff.
- Managed daily side work checklists and prepared station setup to maintain consistent service standards.
- Recommended menu items based on guest preferences and increased average check value through suggestive selling.
- Monitored open tickets on ticket printer and resolved timing conflicts to prevent cold or late dishes.
- Processed cash and card payments, balanced register at shift end with zero discrepancies.
- Trained three new servers on floor routines, menu knowledge, and table service techniques.
- Greeted guests, recorded accurate orders on POS, and communicated allergies to kitchen staff.
- Maintained station cleanliness and restocked service equipment each shift to meet health inspection standards.
- Presented seasonal specials with concise descriptions that led guests to try new menu items.
- Prepared station before service, keeping condiments and utensils fully stocked.
Cleaner - Mitie - Manchester
(2024-03 - 2025-10)
- Cleaned office floors using auto-scrubber and microfibre mops, leaving surfaces streak-free for opening hours.
- Sanitised high-touch surfaces with hospital-grade disinfectant following CDC contact-time guidelines to reduce germ presence.
- Followed chemical dilution charts and mixed cleaning solutions to meet safety data sheet specifications for each task.
- Inspected restrooms after shifts, restocked supplies, and corrected hazards to maintain compliance with site cleanliness standards.
- Operated floor buffer for weekly maintenance cycles, restoring finish and extending longevity of vinyl flooring.
- Logged maintenance issues and reported broken fixtures via facility management app to speed repairs and reduce repeat problems.
- Replaced restroom fixtures' consumables and calibrated soap dispensers to maintain hygiene consistency.
- Removed scuff marks and gum from high-traffic corridors using floor-safe solvents and scrubbing pads.
- Handled safe storage and labelling of cleaning chemicals according to SDS guidance to prevent misuse.
Passenger Service Agent - Swissport - Manchester
(2025-11)
- Processed passenger check-ins at kiosks and counter, resolving seating conflicts and assigning upgrades.
- Assisted passengers with special needs, coordinating wheelchair service and boarding priority with ground crew.
- Managed irregular operations during delays, communicating gate changes to crews and stranded passengers.
- Conducted baggage acceptance checks against IATA rules, rejecting improperly tagged items to meet safety standards.
- Delivered clear pre boarding announcements and flight updates over PA system to reduce passenger confusion.
- Processed irregular baggage claims with carriers, documenting discrepancies for airline liability reviews.
- Prepared passenger meal vouchers and hotel bookings for diverted flights to maintain passenger welfare.
- Audited boarding pass scans against gate reader reports to identify and correct scanning errors before departure.
- Processed wheelchair and mobility-aid requests, arranging assistance and reducing boarding delays for passengers.
- Resolved passenger rebooking after canceled flights using airline reservation system, securing alternative connections.
- Checked travel documents for international departures, flagging missing visas and preventing boarding denials.
- Inspected cabin-access passes and contractor IDs, denying unauthorised entries and preserving secure airside access controls.
