Jade Yates

I'm very happy to work within a team or will work efficiently by myself. I also have a great understanding of customer satisfaction and care from working in the beauty industry. I'm confident in communications with clients directly from the experience of having my own successful business for 6 years.

I'm able to keep up with targets and employers expectations. I know that I'm able to quickly learn new skills and use them confidently within a busy workplace. I'm a very reliable employee. I have experience with working shifts and unsocial hours.

Dog walker - SELF EMPLOYED - CALNE, WILTSHIRE

(2016-09 - 2022-07)

• Encouraged good canine behaviour using positive reinforcement techniques, promoting well-behaved pets.
• Trained in animal first aid to provide emergency assistance.
• Conducted initial meet-and-greet sessions with new clients building a professional relationship based on trust.
• Enhanced customer loyalty through reliable and professional dog walking services.
• Provided medical assistance to animals awaiting veterinary care.
• Displayed excellent time management skills to meet all scheduled appointments punctually.
• Utilised knowledge of local walking spots to ensure dogs had safe, secure exercise and exploration.
• Respected community rules regarding leash laws and pet waste disposal showing civic responsibility.
• Maintained safe environments for pets whilst on walks.
• Prepared and portioned food in line with feeding schedules.
• Monitored health of animals, reporting changes or causes for concern.
• Delivered timely service to ensure dogs' health and wellbeing.
• Managed emergencies effectively with calm demeanour, reducing potential harm to pets.
• Completed walks in inclement weather and difficult terrain.
• Provided quality dog walking services for client satisfaction.
• Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
• Checked animal coats for fleas and ticks, offering treatment advice.
• Carried out day-to-day duties accurately and efficiently.
• Scheduled dog walks according to owners' preferences, resulting in high customer satisfaction rates.
• Followed specific instructions from dog owners, ensuring personalised care.
• Utilised understanding of different breeds' behaviour in handling dogs, enhancing safety and enjoyment on walks.
• Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
• Ensured safety and security of dogs when transporting them to and from walking areas.
• Handled large dogs with firm approach.
• Cleaned up after dogs during walks keeping public spaces tidy.
• Refreshed water and offered treats to reinforce good behaviour.

Beauty therapist - English rose - CALNE, WILTSHIRE

(2015-09 - 2016-09)

• Booked and managed customer appointments using [Type] system.
• Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
• Delivered massages using varied techniques, targeted to exact customer preferences.
• Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
• Maintained professional client records for effective treatment tracking.
• Tracked emerging beauty trends to expand services and product offerings.
• Conducted comprehensive skin analysis for tailored treatment plans.
• Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
• Answered clients' queries and requests by phone and email.
• Implemented hygienic practices to maintain a clean treatment space.
• Greeted clients into salon, offering refreshments and magazines.
• Consulted with clients to understand and meet individual beauty needs.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Oversaw logistics and operations to deliver process optimisations and efficiencies.
• I'm qualified in offering facials, massage, waxing, manicures, pedicures, eyelash and eyebrow tinting, eyelash perm, nails.
• I have my NVQ level 2 and 3 in Beauty therapy.
• I have 8 years experience in customer service from working in spas and salons.

Beauty therapist - Thermae bath spa - BATH, SOMERSET

(2012-04 - 2014-03)

Beauty therapist - Bowood spa - CALNE, WILTSHIRE

(2009-09 - 2012-07)

• Carried out a wide range of treatments such as hot stones massage, swedish massage, aromatherapy massage, facials, scrubs and vichy treatments.
• I worked within a spa enviroment, booking treatments, welcoming customers and carrying out client consent forms, performing treatments, offering after care advice, prepping rooms, keeping the rooms clean, organising and restocking products.
• I worked alongside 30+ team members to ensure the treatments and spa experience ran smoothly for all the customers.
• Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
• Upsold products with detailed knowledge and persuasive sales techniques.
• Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
• Upsold aftercare products to improve salon profits.
• Answered clients' queries and requests by phone and email.
• Consulted with clients to understand and meet individual beauty needs.
• Kept client records regularly updated with detailed information on previous treatments.
• Rception duties on the front desk.
• Full use of all level 2 and 3 Beauty therapy treatments.
• Dealing with clients before and after care.
• Maintaining treatment rooms.
• Meeting and greeting clients.
• Building regular client base with members of the spa.
• Retail

NVQ Level 3 - BEAUTY THERAPY - CHIPPENHAM COLLEGE (2009-09) CHIPPENHAM, WILTSHIRE

NVQ Level 2 - English Language - CHIPPENHAM COLLEGE (2008-09) CHIPPENHAM, WILTSHIRE

NVQ Level 1 - BEAUTY THERAPY - CHIPPENHAM COLLEGE (2007-09) CHIPPENHAM, WILTSHIRE

GCSEs - JOHN BENTLEY SCHOOL (2007-07) CALNE, WILTSHIRE