Jaia B

My career goal is to broaden my understanding of the work world, and to improve my listening, teamwork, and speaking skills.

Front Desk Receptionist at Goldfish Swim School (2026-04 – Present)

• Greet and assist parents, students, and guests.
• Answer phone calls, emails, and respond to customer inquiries.
• Register new students and manage class enrollments.
• Process payments and maintain accurate records.
• Schedule lessons, makeup classes, and appointments.
• Maintain student attendance records.
• Assist instructors and management with administrative tasks.
• Keep the front desk and lobby clean, organized, and welcoming.
• Address customer concerns and direct issues to management when necessary.
• Promote swim school programs, events, and merchandise.

Deck Supervisor at Goldfish Swim School (2024-10 – Present)

• Taught kids from 4 months to 12 years old
• Helped parents with any questions and/or concerns
• Coached the swim force team
• Dealt with kids with autism, ADHD, and other disabilities
• Coached each kid on skills they had troubled with
• Tracked pool chemicals
• Tested kids on curriculum requirements
• Filled up acid and chlorine baskets
• Checked daily task such as crash bag, pool log, DS notes
• Head of shift, and manage employees

Multidisciplinary Studies in Multidisciplinary Studies – Houston City College (2024-01)

High School Education – Stafford High School (2023-08)