Jakub

I am very determined, highly motivated and extremely enthusiastic. I am a cheerful and outgoing individual who enjoys meeting new people. I have developed solid practical skills and maintain a positive attitude at all times.

I am an experienced individual seeking for full time work position. I am often told that I have a nice manner. I am polite and considerate and have great communication skills. I am hard working, reliable and up for a challenge.

Whilst I can work independently I also enjoy working in a team. I was involved in a Fire Reach Project where I have quickly learned much about discipline, following instructions and public performance. I have a good sense of humour and know how to use it appropriately.

Financial Complaint - Startline Motor Finance

• Ensured complaints are logged, managed and resolved following the requirements and guidelines of the finance services regulator.
• Adhere to the Startline internal procedures & processes, maintained continuous high standards.
• Owned and managed a complaints caseload allocation and managed until resolution reached.
• Provided internal & external customers with a professional and efficient service whilst demonstrating the Startline values to help maintain and strengthen relationships across the organisation.
• Fully comply with Startline delegated authority matrix limits.
• Remained flexible and committed within a fast-paced environment, demonstrating an ability to handle multiple tasks with a proactive approach.
• Liaised directly with FOS in relation to any complaints escalated to them.
• Engaged with internal colleagues to support the investigation and resolution of complaints.
• Maintained my own knowledge of the motor finance industry including the regulatory requirements of complaint handling.
• I have provided great customer experience during every interaction had with a focus on delivering the best possible outcome to each complaint handled.

Complaint Manager - Diligenta

Within this role, I deal with a range of complex pension complaints with a value as high as several million pounds. I investigate all customer complaints and evidence everything I do. I then make the decision whether to agree or disagree with the complaint points and assess any compensation/ reimbursement for the customer.

I decide whether the complaint is reportable or non-reportable and log the complaint correctly to ensure the company's statistics can be reported accurately to our client prudential on a weekly basis.

Financial Complaint Handler T2 - Webhelp (Very Group)

Working in RRT (Rapid Response Team) for over a year I had the privilege to be promoted to T2. I am responsible for the final line of defence of the company before it is escalated to financial ombudsman.

• I know how to deal with vulnerable customers accordingly and always treat them fairly.
• Never fail GDPR (General Data Protection Response) while talking to customers.
• I work directly with FCA (Financial Conduct Authority) complaint guidelines.

Financial Complaint Handler - Webhelp (Very Group)

Working in RRT (Rapid Response Team) I was responsible to investigate customer financial complaints and resolve the issue within 3 working days. Customer would have a choice weather they would like to close their complaint or escalate it further in the company.

• Working accordingly with FCA (Financial Conduct Authority) guidelines and GDPR (General Data Protection Response).

Customer Advisor - Scottish Sothern Energy (SSE)

• Responsible of handling a variety of utility queries, including gas and electricity.
• Handled with customer complaints, billing inquiries, payment extensions and service requests.
• Developed skills to sell products and services to potential/ existing customers.
• Responsible for security and customer satisfaction.

Customer Advisor - Impact Results (Flow Energy)

• Regularly updating system meter readings and dealing with new sign ups.
• Supervising floor while management was unavailable.
• Responsible for customer satisfaction to the highest standard.

Customer Service - Teleperformance

• Responsible for checking product availability in my store as well as other UK warehouses.
• Resolving customer complaints.
• Supervising floor while management was unavailable.

Store Assistant - Cash 4 Clothes

• Responsible to manage the shop floor independently
• Dealt with cash handling
• Health and Safety trained
• Maintained store cleanliness at all times
• Maintained stock levels

IT Technical Technician - West Dunbartonshire Council

• Worked with IT programs such as: PXE, Citirx, Bitlocker encryption, SCCM, BIOS Configuration

HNC - Computing: Technical Support - City of Glasgow Collage

Higher - English for Speakers of Other Languages - St Peter The Apostle High School

Intermediate 2 - Computing - St Peter The Apostle High School

Intermediate 2 - Mathematics - St Peter The Apostle High School

Intermediate 1 - Hospitality - St Peter The Apostle High School

Intermediate 1 - Physics - St Peter The Apostle High School

National Units - Computer Networking - St Peter The Apostle High School

National Units - Computer Systems - St Peter The Apostle High School

National Units - Software Developments - St Peter The Apostle High School