Jakub Kowalik

Finance and Accounting graduate (BSc Hons, 2:1) with nine ACCA exemptions, achieved while working full-time throughout the degree. Formally certified in bookkeeping and business operations through Polish technician qualification, with strong Excel skills and hands-on administrative and customer-facing experience. A proven ability to learn new systems quickly, work to deadlines and communicate confidently across all levels.

Barista and Coffee Master at Starbucks (2024-01 – Present)

• Communicate clearly with a high volume of customers daily, resolving queries and complaints calmly and on the spot.
• Trained and supported new team members throughout the store's first year following its opening.
• Took the initiative to complete three additional training modules to achieve Coffee Master accreditation, beyond the requirements of the role.
• Work accurately and attentively under continuous demand, where small errors directly affect the customer.

Office Assistant at People's Choice UK (2023-08 – 2023-12)

Domiciliary care provider

• Spotted an informal, manual process and built a spreadsheet from scratch to replace it, pulling client details from a linked reference sheet to generate a printable daily checklist of the documentation due for each client – giving the team one consistent, shared record.
• Handled day-to-day administration – correspondence, scheduling, record-keeping and accurate data entry – where keeping client records correct and up to date mattered.

Performance Coach (promoted from Warehouse Operative) at DHL (2020 – 2023)

Departmental administrator for Outbound: prepared and processed despatch paperwork for outbound trailers and drivers, submitting it to the transport office against daily deadlines.

• Produced operational reports in Microsoft Excel and managed email correspondence with other DHL depots to resolve queries.
• Delivered formal training to new and existing staff across departments – all alongside full-time study.

BSc (Hons) in Finance and Accounting – Anglia Ruskin University, London (2022-09 – 2026-06)

Diploma in Technician of Economics (Technik Ekonomista) – Zamość, Poland (2016 – 2020)

Matura in Polish secondary school-leaving certificate – Poland (2020 – 2020)