James Burns

Self-motivated individual comfortable working independently with minimum supervision and as part of a team. Inquisitive and keen to learn new skills, enjoying the learning process and collaborating with colleagues to achieve common goals.

Volunteer - Charity Shop - RSPCA - Beverley

Volunteering at RSPCA charity shop to gain retail experience.

• Store layout management
• Customer service
• Product displays
• In-store technology
• Events and activities contribution to memorable shopping journey

Colleague (Temp contract) - Tesco Extra - St Stephens, Hull

(2024-09 - 2024-12)

Working night shift stacking shelves and providing customer service. Striving to provide exceptional customer service, ensure shelves are stocked to highest standards, and help create a positive shopping experience.

• Replenishing (refilling or replacing) empty shelves
• Sorting and stacking products on shelves neatly
• Ensuring items are correctly displayed, grouped and labelled
• Removing out of date items
• Assisting colleagues throughout the store
• Ensuring areas clear at end of shift
• Assisting and helping customers when required

Customer Service Assistant - Beverley Library/Archive and Museum - Beverley

(2022-03 - 2022-09)

Part of 'Kick Start' program through Job Center. Multi-departmental role covering library, archive, and museum duties.

• Library Duties: Processing stock deliveries and appearance, cash handling and till work, booking in/out books and returning to shelves, dealing with customer queries, on-line orders using IT Axiellsparks, Outlook, MS Teams, shelf checks
• Archive Duties: Conservation skills - cleaning and repairing old books, documents including videos, book making, cataloging artifacts using IT Calm systems
• Museum/Gallery Duties: Retrieve items from storeroom, photography, photo editing, Research topics using IT Mimzy system, Stock replenishment and despatch paintings safely, customer assistance

Student - Kitchen and Restaurant - East Riding College - Beverley

• Food preparation and cooking
• Food safety
• Front of house serving customers by taking food orders
• Serving meals and drinks
• Till work

Customer Service Assistant - Wickes - Beverley

(2018-02 - 2018-04)

Temporary contract of 15/20 hours.

• Unloading stock in the warehouse
• Replenishing shelves
• Helping customers
• Selecting Click and Collect orders

Work Experience - Carpentry Workshop - DST - Leconfield

(2015-04 - 2017-10)

3 weeks work experience for college course (April 2015 and October 2017).

• Wood work duties
• Fitting doors

Level 3 Diploma - Professional Cookery & Hospitality - East Riding College Beverley (2021-08)

GCSE - English - East Riding College Beverley (2021-08)

Level 2 Diploma - Professional Cookery - East Riding College Beverley (2020-06)

English L2 Functional Skills - English - East Riding College Beverley (2020-06)

Level 2 BTech - Public Services - East Riding College Beverley (2019-06)

English L1 Functional Skills - English - East Riding College Beverley (2019-06)

Level 2 Diploma - Site Carpentry & Construction - East Riding College Beverley (2018-06)

English E3 Functional Skills - English - East Riding College Beverley (2018-06)

Level 1 Diploma - Site Carpentry - East Riding College Beverley (2017-06)

English E2 Functional Skills - English - East Riding College Beverley (2017-06)

GCSE - Maths - Longcroft Secondary School Beverley (2016-06)

BTech - Engineering - Longcroft Secondary School Beverley (2016-06)

GCSE - Biology - Longcroft Secondary School Beverley (2016-06)

GCSE - Chemistry - Longcroft Secondary School Beverley (2016-06)

GCSE - Physics - Longcroft Secondary School Beverley (2016-06)

GCSE - Drama - Longcroft Secondary School Beverley (2016-06)

GCSE - RE - Longcroft Secondary School Beverley (2016-06)

GCSE - Resistant Materials - Longcroft Secondary School Beverley (2016-06)

GCSE - English - Longcroft Secondary School Beverley (2016-06)

ECDL - Word - Longcroft Secondary School Beverley (2016-06)