Senior Security Team Leader & Supervisor - Cartier at ROSSI SECURITY (2026-06 – Present)
Oversee and direct daily security operations for a flagship luxury retail location on Bond Street, London.
- Safeguard clients, staff, visitors, and high-value merchandise at all times.
- Orchestrate and support a team of security officers, providing direction, training, and performance evaluations.
- Conduct regular patrols, security checks, and comprehensive risk assessments across the store premises and surrounding areas.
- Monitor CCTV systems, alarm systems, and access control procedures to maintain a secure environment.
- Respond with alacrity and effectiveness to incidents, emergencies, suspicious activities, and security breaches.
- Liaise with store management, local authorities, emergency services, and external security providers as needed.
- Manage opening and closing security protocols, including key control and the secure handling of valuable stock.
- Compile detailed incident reports, daily security logs, and operational documentation in adherence to company policies.
- Support loss prevention initiatives and assist in investigations concerning theft, fraud, or policy violations.
- Uphold exceptional customer service standards while ensuring security procedures are implemented professionally and discreetly.
- Assist with staff briefings, rota coordination, and operational planning to guarantee effective security coverage.
Security Team Leader - Bucherer London at ROSSI SECURITY (2025-11 – 2026-06)
Led daily security operations within a luxury retail setting, supervising on-site security officers and ensuring the protection of staff, clients, and high-value assets.
- Maintained safe opening and closing procedures, monitored CCTV and alarm systems, managed access control, and coordinated security coverage based on operational needs and customer flow.
- Collaborated closely with store management to uphold security standards, respond to incidents, support internal theft prevention procedures, and ensure compliance with company policies and security regulations.
- Prepared detailed end-of-day security reports, documenting incidents, operational updates, and risk observations.
- Assisted in maintaining security procedures, responding to emergencies, and ensuring a safe and professional environment for staff and clients.
- Managed shift coverage, monitored CCTV and alarm systems, controlled premises access, responded to incidents, and liaised with store management to uphold security protocols.
- Compiled detailed end-of-day security reports, documenting incidents, operational updates, and relevant observations for management review.
Security Supervisor & Team Leader - Patek Philippe London at BOND STREET SECURITY (2013-11 – 2025-10)
Directed all on-site security operations within a luxury environment catering to UHNW clients, corporate executives, and global celebrities, ensuring their safety, privacy, and comfort.
- Authored and implemented bespoke security protocols, encompassing access control, CCTV surveillance, and emergency response frameworks.
- Provided high-level security oversight for private events and prominent client visits, maintaining a discreet and professional demeanour throughout.
- Undertook comprehensive risk assessments and collaborated with law enforcement, emergency services, and client representatives to coordinate swift, effective responses to potential threats or incidents.
- Mentored and trained security personnel, instilling exceptional standards of professionalism, vigilance, and customer service.
- Managed concurrent security operations for multiple principals during high-profile occasions, ensuring minimal risk exposure and seamless coordination.
- Generated detailed incident reports, post-event debriefings, and strategic security recommendations to continuously enhance site protection and client assurance.
- Supervised advanced security systems, incident management processes, staff rostering, and ongoing operational enhancements across the site.
Assistant Security Supervisor at SECURITY SOLUTION LTD (2012-09 – 2013-04)
- Facilitated client and guest safety during NHS conferences and campus events, managing arrivals, departures, and venue security at Guy's Bar, King's College London.
Head Door Supervisor at REGENCY SECURITY SERVICES (2013-04 – 2013-11)
Provided professional front-line security across prestigious venues, including luxury clubs, bars, and large-scale events frequented by celebrities and VIP guests.
- Regulated entry and exit points, ensuring a safe, respectful, and welcoming atmosphere for clients and patrons.
- Executed regular patrols to prevent loss, damage, and disorder while maintaining a visible and approachable presence.
- De-escalated conflicts with composure and professionalism, exhibiting excellent judgment and communication skills under pressure.
- Liaised with event organisers and local authorities to uphold safety standards and effectively manage emergency situations.
Security & CCVT Operator at G4S (2012-07 – 2012-09)
- Operated CCTV systems and coordinated team communications to ensure safety and streamline operations across stadiums and event areas during the London Olympic Games.
