James Ditchburn

Make Ready Operative

Talent

ChichesterMember since June 10, 2026

Decision makingProblem solvingPrioritisationPlanningCommunicationAttention to detailBudget forecastingMS OfficeSalesforceSASIT administration

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Decision makingProblem solvingPrioritisationPlanningCommunication

About

Proactive, analytical and target driven professional, with considerable experience operating within heavily regulated environments. People-oriented customer focused account lead, with experience building and developing teams to support multi-million $ clients & projects in parallel. Proven track record of exceeding customer satisfaction metrics and key performance Indicators (KPIs). Currently undertaking CeMAP qualification to focus on career within the financial sector.

Experience

Make Ready Operative - Churchill Group - Tangmere

(2026-02)

Zero hours contract basis.

Ensure emergency vehicles are appropriately prepared with equipment/ supplies being available, tested, and within expiry date(s).

Director, Statistical Programming - IQVIA - Reading, UK

(2021-10 - 2025-03)

Pharmaceutical Services Provider Company- Remote

Account Manager and main point of contact/escalation for 5-6 pharmaceutical company projects requiring dedicated staff in different countries around the globe (up to 60 staff).
Presenting Key Performance Indicators and other metrics.
Identifying and leading process improvement and change management initiatives.
Forecasting finances and resource needs. Account invoicing.
Staff recruitment, training, timesheet and expense approvals.
Setting departmental and individual staff goals and objectives, staff performance reviews, salary increments/bonus.
Sales presentations, requests for information, proposals, agreed item cost grids.
Promotion of company profile and services externally, through active participation with external bodies and membership organisations.
Growth of new and existing accounts (3-6 accounts with revenues $2.5m-$6m via increased services/functions.

Associate Director, Statistical Programming - IQVIA - Reading, UK

(2018-10 - 2021-10)

Pharmaceutical Services Provider Company- Remote

Account Manager and main point of contact/escalation for 5-6 pharmaceutical company projects requiring dedicated staff in different countries around the globe (up to 60 staff).
Presenting Key Performance Indicators and other metrics.
Identifying and leading process improvement and change management initiatives.
Forecasting finances and resource needs. Account invoicing.
Staff recruitment, training, timesheet and expense approvals.
Setting departmental and individual staff goals and objectives, staff performance reviews, salary increments/bonus.
Sales presentations, requests for information, proposals, agreed item cost grids.
Promotion of company profile and services externally, through active participation with external bodies and membership organisations.
Growth of new and existing accounts (3-6 accounts with revenues $2.5m-$6m via increased services/functions.

EU Regional Director, Statistical Programming - PRA HealthSciences - Reading, Berkshire

(2017-12 - 2018-08)

Pharmaceutical Services Provider Company – Hybrid Remote

Leadership of EU team (approx. 75 employees).
Account Manager for key client's global project portfolio (>20 ongoing projects).
Presenting Key Performance Indicators and other metrics.
Identifying and leading process improvement and change management initiatives.
Forecasting finances and resource needs. Account invoicing.
Staff recruitment, training, timesheet and expense approvals.
Setting departmental and individual staff goals and objectives, staff performance reviews, salary increments/bonus.
Sales presentations, requests for information, proposals, agreed item cost grids.
Promotion of company profile and services externally, through active participation with external bodies and membership organisations.
Successful negotiation of additional services resulting in multi-million $ back-payment and future revenue.

Associate Director, Clinical Programming - PRA HealthSciences - Reading, Berkshire

(2014-11 - 2017-12)

Pharmaceutical Services Provider Company – Hybrid Remote

Leadership of EU team (approx. 75 employees).
Account Manager for key client's global project portfolio (>20 ongoing projects).
Presenting Key Performance Indicators and other metrics.
Identifying and leading process improvement and change management initiatives.
Forecasting finances and resource needs. Account invoicing.
Staff recruitment, training, timesheet and expense approvals.
Setting departmental and individual staff goals and objectives, staff performance reviews, salary increments/bonus.
Sales presentations, requests for information, proposals, agreed item cost grids.
Promotion of company profile and services externally, through active participation with external bodies and membership organisations.
Successful negotiation of additional services resulting in multi-million $ back-payment and future revenue.

Manager, Clinical Programming - PRA HealthSciences - Reading, Berkshire

(2012-10 - 2014-11)

Pharmaceutical Services Provider Company – Hybrid Remote

Leadership of EU team (approx. 75 employees).
Account Manager for key client's global project portfolio (>20 ongoing projects).
Presenting Key Performance Indicators and other metrics.
Identifying and leading process improvement and change management initiatives.
Forecasting finances and resource needs. Account invoicing.
Staff recruitment, training, timesheet and expense approvals.
Setting departmental and individual staff goals and objectives, staff performance reviews, salary increments/bonus.
Sales presentations, requests for information, proposals, agreed item cost grids.
Promotion of company profile and services externally, through active participation with external bodies and membership organisations.
Successful negotiation of additional services resulting in multi-million $ back-payment and future revenue.

Project Manager - Mango Solutions - Chippenham, Wiltshire

(2010-10 - 2012-10)

Software & Service Provider Company – On Site

Project Management of cross functional and global teams delivering bespoke statistical software solutions, training, consultancy.
Led sales activities, successfully awarded new and repeat business.

Associate Director, Statistical Programming - Takeda Global Research & Development Centre (Europe) - London

(2009-11 - 2010-06)

Pharmaceutical Company – On Site

Recruited to launch, develop and manage new EU Statistical Programming department.
Oversight of in-house & service provider activities, monitoring performance and deliverables.

Statistical Programming Manager - Takeda Global Research & Development Centre (Europe) - London

(2006-10 - 2009-10)

Pharmaceutical Company – On Site

Recruited to launch, develop and manage new EU Statistical Programming department.
Oversight of in-house & service provider activities, monitoring performance and deliverables.

Manager of Programming UK - Chiltern International Ltd - Slough, Berkshire

(2002-09 - 2006-09)

Pharmaceutical Services Provider Company – On Site