IT Systems Supervisor - MACO UK
(2011-07)
Managing the UK IT infrastructure and enabling business continuity through the provision of software, hardware and policy.
- Support of Microsoft server and client environment with particular emphasis on maintaining the client side (Win 10/11, Microsoft Office).
- Implementation of a local help desk, providing network support, user assistance with connectivity, printers, desktops, laptops, mobiles, telephones, software installation etc.
- Configuring hardware and providing user assistance
- Forward thinking, proactive management and maintenance of IT Systems and their user interface
- Providing user support for UK specific non-group software e.g. Payroll, HMRC, Banking etc.
- Co-ordinating and implementing IT Systems training
- Proactive contact with suppliers/service providers and partners
- UK IT infrastructure management including: Creating and maintaining an IT asset log including pro-actively assessing hardware/software performance capabilities and implementing a forward planning obsolescence and renewal policy, Data capacity management, WLAN, LAN, PbV (Pick by voice), Telephones & internet, Data backup and restore
- Optimising the value and efficiency of the company's internal and external communications systems including mobile communications.
- Providing local assistance to Group IT with IT infrastructure issues
- Sourcing hardware and software in accordance with the group IT procurement policy
- Implementing hardware and software roll outs
- Systems and connection maintenance
- Servicing & upgrade requirements
- Liaising with group central IT and implementing roll out of policy in the UK
- In-depth understanding of the UK organisation, business processes and systems
Data Management Business Analyst - Swiss Re
(2010-07 - 2011-07)
Management, testing and analysis of client data, and systems support for a global organisation in the reinsurance industry.
- Liaising with internal business staff to interpret the data content and validity.
- Interaction with external clients to resolve data issues
- Analysis of data content including interpretation of clients products and alignment to in force Swiss Re treaties as relevant
- Liaising with other business departments to gain sign off for data mapping and end to end testing
- Creating and/or maintaining appropriate requirement and design documentation.
- Providing support and performing production runs of client files including fault investigation and resolution
- Working within defined process and standards, continually reviewing and implementing improvements
- Proactively contributing to the planning and estimating process, status reporting, issue and risk management
Database Support & Application Consultant - Iron Mountain
(2005-01 - 2010-05)
Developing and providing IT hardware, software, product support and database solutions to customers and internal employees globally.
- Researching and resolving all types of IT support requests
- Provision of 1st to 3rd line hardware, software and application support
- Technical database Support & Administration tasks (Oracle & SQL)
- Provision of data reporting and analysis (outputs using Excel, Access and text)
- Provision of database consultancy and technical advice
- Delivery of pre & post-sales client IT support and consultancy services
- Participation and organisation of systems QA and UAT activities
- Analysis of usage trends
- Provision of IT user training as required
- Provision of 1st line hardware support for appropriate escalation to others
- Provision of data analysis consultancy
- Production of documentation and training services for internally developed applications
- Adherence to group and company-wide IT standards
- Adherence to best practice implementation and rollout procedures and methodology
