Store manager at JD Sports (2025-10 – Present)
Leading a JD Megastore with an annual turnover of 10 million with a staff team of 60 comprising of Sales Assistants, 6 Supervisors, 2 floor Managers & an Assistant Manager.
- Delivered +5% LFL growth throughout peak trade against a decline in footfall.
- Reduced staff wage cost bill by 10% to be in line with current area managers targets.
- Managed complex employee relations scenarios and performance management processes to fair outcomes.
Store manager at JD Sports (2025-03 – 2025-10)
Leading the store with an annual turnover of 6 million and a staff team of 40.
- Motivated staff to deliver positive service and hit their KPI targets to go from a declining to achieving store.
- Delivered a stock loss of only 0.06% vs a 0.30% target.
- Was awarded manager of the quarter for consistent positive feedback from senior personnel visits to the store.
Assistant manager at JD Sports (2023-06 – 2025-03)
Reopened a brand new flagship store for the area with a turnover of 6 million. Managing a team of 45+ people.
- Increased sales vs last year by +32%
Store manager at JD Sports (2022-04 – 2023-06)
Leading in my first full Managers role with a turnover of 2.5 million.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Challenged and inspired team members to achieve business results.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
Assistant manager at JD Sports (2021-10 – 2022-04)
- Trained staff on best practices to achieve optimal productivity.
- Monitored health and safety measures for guaranteed compliance.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
Assistant manager at JD Sports (2021-03 – 2021-10)
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Supervisor at JD Sports (2019-07 – 2021-03)
- Trained new hires and set up mentoring relationships to drive team performance.
- Dealt with customer complaints and rectified product and service issues.
- Enrolled on 12 week management academy that prepared me for my next positions by exposing me to new skill such as business intelligence, budget control and conflict management.
Sales assistant at JD Sports (2017-09 – 2019-07)
- Assisted customers with varying questions using product knowledge and service expertise.
- Produced results in line with KPI and sales targets.
- Maintained store standards to uphold clean, professional appearances.
