James Gilbert

Experienced and reliable professional with a background in technical service engineering and fast-paced hospitality roles. Skilled at diagnosing and resolving technical issues, delivering excellent customer service, and working efficiently under pressure. Strong team player with excellent time management, organisational skills, and a focus on maintaining quality outcomes.

Approachable, adaptable, and committed to learning and developing new skills while building lasting professional relationships.

Service Engineer - CP Services - Wolverhampton, West Midlands

(2022-07)

I deliver a high standard of service, responding to technical issues with speed, focus, and a strong commitment to minimizing downtime. I confidently diagnose and resolve complex faults, using structured problem-solving skills to implement effective, long-term solutions. I provide expert technical advice to customers and colleagues, clearly explaining issues and recommendations.

I regularly attend workshops and training sessions to keep my technical knowledge current and relevant. I produce clear, detailed service reports, maintain accurate records, and prepare customer invoices to ensure all work is properly documented and completed to a professional standard. I am highly committed to my role, regularly travelling up to five hours and working long days when required, while remaining focused, organised, and on task.

Building strong, long-term relationships with customers is central to my work, achieved through reliable service, clear communication, and trust. I work effectively under pressure and collaborate with internal teams to resolve more complex technical challenges.

Kitchen Porter - Astbury Golf Club - Chelmarsh, Shropshire

(2020-08 - 2022-06)

I worked in a fast-paced kitchen environment supporting weddings, parties, and large-scale events with high guest numbers, developing strong time management and the ability to perform under pressure while maintaining a consistently high standard of work. The role required excellent teamwork, working closely with chefs, kitchen staff, and front-of-house teams to ensure smooth, well-coordinated service during busy periods. I was responsible for maintaining extreme levels of cleanliness, organisation, and hygiene, reinforcing strong attention to detail and accountability.

This role strengthened my work ethic, reliability, communication skills, and ability to stay focused and effective in demanding, time-critical environments.

Diploma of Higher Education - Sport Coaching and Physical Education - Shrewsbury College (2023-09 - 2025-06)

NVQ Level 2 - Business Studies - Shrewsbury College (2022-09 - 2023-06)

GCSEs - English, Maths, Business, IT, Science, Design & Technology - The Royal School (2014-09 - 2022-06)