IT & Telecoms Professional with 30 years of experience
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Results-driven IT & Telecoms professional with 30 years of experience across PMO coordination, network infrastructure, and operations management. Proven record of delivering complex projects end-to-end — from bid preparation and stakeholder engagement through to SLA-compliant service delivery — in compliance with PRINCE2 and ITIL methodologies. Skilled communicator with a strong track record of building client relationships and driving operational improvements.
Deputy Service Delivery Manager - North
(2025-01 - 2025-05)
Continued in role following TUPE transfer from ElectranetUK, retaining full project and client responsibilities.
Deputy Service Delivery Manager - ElectranetUK
(2005-06 - 2024-12)
PMO & Project Coordination: Supported PMO operations across the full project lifecycle — planning, scheduling, tracking, and reporting on infrastructure and network installation projects at secure Government sites. Prepared and maintained project documentation, action trackers, status reports, and weekly/monthly progress reports for internal and client stakeholders. Assisted in bid preparation for multi-million-pound national Government contracts, coordinating input from technical, commercial, and operational teams.
Operations Management: Managed operational incident response: coordinating engineer deployment, escalations, and corrective actions within SLA timeframes — achieving >90% SLA compliance across Maintenance, Break Fix, and Installations. Tracked KPIs and operational performance metrics; implemented automated reporting processes that identified process improvements and reduced material waste and time loss. Led resource planning, contractor sourcing, and operational scheduling; conducted onsite quality inspections to uphold industry-leading cabling and H&S standards.
Client Communication & Stakeholder Management: Served as primary operational contact for clients — providing
