Nightshift Lead at Nike (2025-06 – Present)
- Operations & Stock Management: Efficiently receive, process, and manage incoming and outgoing goods, ensuring accurate inventory.
- Back of House (BOH) Maintenance: Organize the back of house environment to ensure it reflects the brand's energy, supporting a smooth workflow.
- Merchandising & Replenishment: Refill products on the shop floor and assist in building visual displays to meet merchandising standards.
- Leadership & Coaching: Coordinate and motivate the overnight team, assisting retail leads and floor managers (Coaches) in training new employees.
- Safety & Compliance: Ensure the store complies with all Nike safety, security, and operational guidelines.
- Digital Integration: Use digital devices to link inventory, support online-to-offline sales services, and manage product flow.
Nightshift Lead Team Manager at Marks & Spencer's (2024-11 – 2025-06)
- Operational Leadership: Manage night team workflows to ensure, store, and inventory accuracy, and high-quality standards before the morning opening.
- Team Development: Train, mentor, and performance-manage staff, including conducting crucial conversations on attendance or performance.
- Product Availability & Merchandising: Oversee that all products are fully stocked, correctly priced, and merchandised according to company guidelines (VM principles).
- Safety and Compliance: Ensure the store adheres to all legal, health and safety, and security requirements throughout the night.
- Data Analysis: Use company data systems to monitor commercial opportunities and maximize sales, such as managing shrinkage.
- Customer Service Standards: Maintain high-quality merchandising and cleanliness, which supports 5-star service for early morning shoppers.
Nightshift Lead Team Manager at Waitrose (2023-09 – 2024-03)
- Experience coaching, motivating and guiding managers to work as a productive team, building their capabilities and leading them through change.
- Experience helping team put themselves in the customers' shoes, taking genuine pride in how we deliver a better service and spot opportunities.
- Experience leading through communication; clearly articulating how we're performing and inspiring improvements for now, and the next quarter.
- Confident in ability to continuously prioritise and energise team through the night.
- Consistently developing myself as the operational expert and acting as a role model for team.
- Confident making decisions at pace and feel empowered and accountable to run area of the store – and to deputise for the Store Manager.
- People Manager - responsible for scheduling, time cards, performance management including disciplinary action.
- Responsible for the entire building during night shift including security including health and safety concerns.
Nightshift Lead Manager at Asda (2023-04 – 2023-09)
Short Term Contract: 6 Months
Nightshift Lead Section Manager at Primark (2023-01 – 2023-03)
Short Term Contract: 3 Months
Nightshift Lead Manager at Sainsburys (2020-02 – 2023-01)
Manager at VUE International/Eltham Site (2019-05 – 2020-01)
Appointment Setter at BT Local Business (2018-11 – 2019-02)
Stock Controller at David Phillips Furniture - Beckton (2018-08 – 2018-11)
Temporary Position - Brought in to overhaul and streamline stock control procedures.
Receptionist/Administrator/Post room Leader at Norris Steam (2018-06 – 2018-08)
Temporary Position - Brought in to cover above duties due to restructuring of company.
Stock Controller at Newway Holdings Ltd – Smooth You Spa (2018-03 – 2018-05)
Temporary Position - Brought in to overhaul and streamline stock control procedures.
Post room and Data Entry at Your Company Formations (2017-11 – 2018-02)
Temporary Position
Stock Controller (Kilburn Branch) at MP Moran (2017-08 – 2017-11)
Main Objective: To maintain control of the stock on hand. To ensure accurate records by overseeing the correct receipt, storage, distribution and sale of product maintaining quantities adequate for current needs, without excessive oversupply or loss.
- To support the company's profitability by ensuring accurate stock holding, using appropriate methods of investigation to identify and resolve issues impacting on incorrect positions, to protect assets and secure a more efficient process of work.
- To run daily stock enquiry reports, launching necessary investigation, to take appropriate action, assuring continuity of supply and ability to report & record accurate information.
- Resolve stock issues to reduce and prevent stock loss by ensuring stock management is carried out in line with company policy / procedure. To maintain a minimum requirement of 90% accuracy.
- To ensure stock records are correct and match the physical holding on site.
- Respond quickly to problems and discrepancies identified.
- Monitoring inventory levels to ensure integrity and accuracy of the stock management system within agreed parameters; processing adjustments, updating stock locations, and monitoring outstanding transactions.
- Collect and compile daily damage reports, taking appropriate action.
- Oversee the return process to reduce impact on the current stock.
- Coordinate and manage daily physical cycle counts and reconcile if actual counts report.
- Respond to enquiries regarding products and inventories.
- Provide direction and assistance to colleagues as needed.
- Any other duties that may be required from time to time for the smooth running of the business.
- Be available for all dates specific to the stock control function as required (adequate notice provided).
- To be present at each branches end of year full inventory to support overall achievement of improved stock accuracy.
Store Manager at Krispy Kreme (2017-03 – 2017-08)
Store Team Size: 7. Store Turnover: £150,000 - £200,000. The role involves the following:
- To organise work and makes decisions, providing advice and support to others and setting and reviewing tasks, to ensure business objectives are achieved.
- Maintaining a positive approach, demonstrating flexibility and initiative and encouraging others to achieve the same.
- Understanding of role and responsibilities, working alongside and developing others and recognising individual and team success.
- Maximises sales at every opportunity through promoting the products and services available and ensuring consistency of performance throughout the team.
- Consistently exceeds customer expectations and encourages and supports others to improve standards of service within the store.
- Demonstrates an awareness of competitor activity, actively supporting the promotion of the store and proposing suggestions and encouraging ideas from others.
- Maintains the cleanliness and presentation of the store, conducting regular maintenance checks and complying with Health and Safety and Security procedures, ensuring support and commitment from others.
- Accurately completes store administration, assisting with weekly and monthly tasks and ensuring all Company standards are consistently achieved.
- Give guidance and support to assist in the development of others, providing feedback on performance and ensuring individual praise and encouragement.
- Continually reviews own performance and requests feedback, whilst seeking opportunities to take on new learning.
Sales Assistant/Assistant Manager at Big Yellow Self Storage (2013-05 – 2017-03)
Store Team Size: 4/4. Store Turnover: £2 million/£1.5 million. Main responsibilities:
- Organises work, planning and prioritising tasks and making decisions as appropriate to ensure objectives are achieved.
- Assists customers in locating products, identifying their needs and suggesting appropriate solutions, or finding solutions to any customer problems.
- Assists in any administrative tasks as appropriate including processing payments, dealing with emails and handling complaints or generally dealing with phone calls.
- Assist Manager and other staff members, providing direction and acting as a focal point for the customer (known as "Duty Manager").
- Assist in visual merchandising activities and maintaining product display standards.
- As Assistant Manager: Responsibility of recruiting, training and development of staff, which included induction, annual appraisals, ongoing training and identifying gaps in the knowledge of individuals.
- Performing staff performance management (conducting crucial conversations and/or disciplinary action).
- Performing management duties such as sales analysis, financial planning, promotion and advertising.
- Running P & L reports and providing a summary analysis of the sales trends within the store.
- Overseeing daily operational processes, identifying problem areas and implementing effective solutions.
- Taking full responsibility for the store during manager absence.
- Being fully liable for the store's financial performance and the control/security of the company's assets.
- Recruitment and onboarding of new staff members.
Supervisor at Debenhams (2010-03 – 2013-05)
Store Team Size: 20+
Various Retail Roles at Various Retail Companies (1990 – 2010)
Prior to 2010 - Various retail roles in the past 20 years or so involving managing credit control and overdue payments.
