James Jones

Senior Transformation, Programme, Portfolio & Technology Leader specialising in strategic execution, digital modernisation, operating model transformation and complex enterprise change. 20+ years' experience leading high-value transformation across complex enterprise environments, including Lloyds Banking Group and digital technology businesses. Proven track record translating strategy into executable programmes and portfolios, establishing governance and decision-making frameworks, and leading change across technology, processes, products and operating models. Experienced in managing multi-million-pound programmes, enterprise-wide product capabilities and organisational change, with a strong focus on benefits realisation, commercial and financial control, risk management, workforce engagement and delivery confidence.

Trusted to work with senior stakeholders to challenge priorities, align diverse teams and turn complex transformation into sustainable operational outcomes.

Founder & Chief Executive Officer at Kube Media (2023-10 – 2026-01)

Founded and scaled a digital media platform to 1M+ monthly listeners, setting product, technology, commercial and operational strategy across the business, including practical use of AI across audio production, workflow automation and written content generation. Designed and implemented the end-to-end operating model spanning product, technology, content, marketing, commercial and operations, establishing governance, KPIs and accountability as the business scaled. Owned P&L, strategic planning, investment prioritisation and commercial decision-making, balancing growth opportunities against operational and financial constraints.

• Delivered 25% year-on-year revenue growth through platform expansion, audience growth, strategic partnerships and new commercial opportunities.
• Led cross-functional teams and external partners across product, technology, content, marketing and operations, coordinating priorities and delivery against business objectives.

Product & Transformation Lead at Lloyds Banking Group (2019-01 – 2023-10)

Designed and embedded product operating model changes across Lloyds Banking Group, defining roles, governance structures, decision rights and ways of working to enable 850+ Product Owners across five divisions to deliver customer and technology transformation more effectively.

• Improved delivery efficiency by 15% through standardised product practices, clearer accountability and adoption of consistent ways of working.
• Delivered product capability workshops, transformation events and leadership sessions for 700+ colleagues across five UK locations to accelerate adoption and embed new ways of working.
• Established Product Communities of Practice, executive reporting frameworks and Value Stream governance to support investment prioritisation and strategic decision-making.
• Partnered with senior leaders across Product, Technology and Business functions to embed sustainable product operating practices, strengthen decision-making and align product investment with strategic priorities.

Senior Transformation Programme Manager at Lloyds Banking Group (2017-01 – 2019-12)

Governed a £6m transformation portfolio spanning CRM, customer experience and operating model initiatives, ensuring strategic alignment, investment control and delivery assurance.

• Delivered CRM, customer experience and operating model transformation contributing to up to 30% improvement in customer engagement and up to 20% cost reduction.
• Led complex multi-workstream delivery across Technology, Operations, Risk and Business functions, establishing governance, benefits tracking and executive reporting frameworks.

Programme Manager – Target Operating Model at Lloyds Banking Group (2016-01 – 2017-12)

Delivered a £2.5m Target Operating Model transformation programme, redesigning processes, governance and operating practices, contributing to 25% improvement in customer engagement and 20% cost reduction.

• Simplified operational processes and clarified roles, responsibilities and decision-making frameworks to support improved efficiency and scalable ways of working.
• Led cross-functional implementation across People, Process and Technology, partnering with business leaders and HR to embed organisational change.

Project Manager – TSB Separation Programme at Lloyds Banking Group (2011-01 – 2016-12)

• Delivered regulatory separation workstreams with 100% compliance and zero major incidents
• Led operational readiness, migration, and governance activities
• Supported business-critical separation and transition activities under regulatory constraints