James Kenny

I have two years’ experience as an Outreach Support Worker and six months as a temporary Charity Shop Manager. I support people with a range of needs, make calls to clients and external services, and keep correct electronic records using Excel and a shared database with Manchester City Council. I communicate clearly, listen actively, and stay calm in sensitive conversations.

I build positive relationships, solve problems, and treat confidential information responsibly. Organized and adaptable, I am comfortable balancing telephone enquiries with accurate administrative work.

Outreach/Support Worker - Reach Out to the Community

(2024-08)

• Supported vulnerable people in the community, building positive working relationships through empathy, patience, and effective communication.
• Made regular telephone calls to clients to discuss their needs, communicate relevant information, and provide the right support.
• Contacted different services across the sector by telephone to help coordinate support and address clients' circumstances.
• Listened carefully to concerns and communicated professionally when dealing with sensitive or challenging situations.
• Used Microsoft Excel regularly to record, organise and update client details.
• Kept client information on a shared database used with Manchester City Council, ensuring relevant records were documented and updated following interactions.
• Balanced telephone communication and client support with administrative duties, maintaining attention to detail when updating records.
• Handled sensitive personal information responsibly and followed relevant confidentiality procedures.
• Worked collaboratively with colleagues and external services to help coordinate appropriate support for clients.

Shop Manager - Reach Out to the Community

(2024-10 - 2025-03)

• Managed the day-to-day running of a charity shop, helping maintain an organised and welcoming environment.
• Dealt regularly with customers face to face, responding to enquiries and providing helpful, professional service.
• Listened to customer concerns and worked to resolve issues appropriately to support a positive experience.
• Organised daily activities and prioritised tasks to support the smooth operation of the shop.
• Took responsibility for day-to-day decisions and responded to operational issues as they arose.
• Worked cooperatively with colleagues to maintain service standards and a positive customer environment.

BA - Business Management with Marketing - Leeds Beckett (2019-09 - 2022-07)