James Mcgall

Retail Supervisor and Key Holder with five years of progression at Smyths Toys, from Retail Assistant to supervisory responsibility. Experienced in leading teams of around five to more than ten colleagues, coordinating shop-floor activity, allocating tasks, supporting staff and managing store opening and closing procedures. Additional warehouse experience includes forklift and reach-truck operation, stock control, loading and unloading, and safe working practices.

Retail Supervisor and Key Holder - Smyths Toys - Ballymena

(2024-10 - 2026-09)

• Coordinated daily shop-floor activity and supported teams ranging from around five to more than ten colleagues.
• Allocated tasks, supported colleagues and helped train team members during busy trading periods.
• Led a night team during the Christmas period to support seasonal store operations.
• Opened and secured the store as a key holder while following company procedures.
• Handled customer enquiries and complaints professionally, supporting positive customer experiences.
• Monitored stock checks, replenishment and merchandising across the shop floor and warehouse.
• Built bicycles and completed safety checks before products were made ready for customers.
• Supported store refits through stock movement, merchandising and shop-floor changes.

Retail Assistant - Smyths Toys - Ballymena

(2021-07 - 2024-09)

• Assisted customers with product enquiries, purchases and general store support.
• Replenished stock and supported stock checks across the warehouse and shop floor.
• Built bicycles and completed checks to support safe, customer-ready products.
• Supported store refits, merchandising and the movement of stock and equipment.
• Assisted with customer service, complaint handling and busy seasonal operations.

Warehouse Operative - Okanes Poultry - Ballymena

(2005-07 - 2013-06)

• Operated reach trucks and forklifts to move, load, unload and store stock safely.
• Held a reach-truck licence during employment and retrieved and positioned stock in warehouse racking.
• Loaded and unloaded pallets and delivery vehicles in line with site procedures.
• Completed pre-use equipment checks and reported safety or maintenance issues.
• Supported picking, packing, stock checks and warehouse housekeeping.
• Followed manual-handling, food-safety and workplace health-and-safety procedures.