James

Independent Insurance Motor Claims Loss Adjuster, providing a strong independent link between the Insurance and Automotive Industries. Dedicated and results driven person with a successful background and many years’ experience in both industries, focused on profitable growth through creativity, strategic business strategies and teamwork. Accreditation in both the Automotive and Insurance Industries.

Excellent interpersonal communication and negotiation skills are mutually benedictional internal and external relationships. Attentive to detail with a practical approach to problem solving, maintaining service excellence, throughout. Regularly updating industry skills and continuous learning in both Industries.

Always focused on service excellence providing the insurance industry, brokers and other clients with accurate, comprehensive motor vehicle assessment reports, timeously on both passenger and heavy commercial vehicles and trailers.

Independent Insurance Motor Claims Loss Adjuster - Automotive Assessments

(2026-09)

Established 2016. Providing a strong independent link between the Insurance and Automotive Industries. Dedicated and results driven person with a successful background and many years’ experience in both industries, focused on profitable growth through creativity, strategic business strategies and teamwork.

Accreditation in both the Automotive and Insurance Industries. Excellent interpersonal communication and negotiation skills are mutually benedictional internal and external relationships. Attentive to detail with a practical approach to problem solving, maintaining service excellence, throughout.

Regularly updating industry skills and continuous learning in both Industries. Always focused on service excellence providing the insurance industry, brokers and other clients with accurate, comprehensive motor vehicle assessment reports, timeously on both passenger and heavy commercial vehicles and trailers.

Head of Insurance Claims Motor / Non Motor - M&T Development (Pty) Ltd

(2022-03 - 2026-08)

Managing the companies entire insurance risk portfolio, rates, building requirements, risk surveys, claims administration and processes, including gathering claims information / documentation internally, working with Insurance Companies, Brokers, Loss Adjusters, Investigators etc. Managing the Insurance claims processes, quantifying all insurance claims quotations, together with the internal department heads including residential, commercial, motor, heavy commercial and yellow equipment claims. Meeting the appointed insurance assessor / loss adjuster on site, ensuring correct, timely insurance claims settlement.

Reviewing and updating Insurance policies, negotiating rates, ensuring risk surveys and building requirements are adhered to. Providing management with regular updated insurance reports, working closely with the company directors, head of departments, including town planning, electrical engineers, civil engineers, structural engineers, architects, landscaping, sales, marketing, heavy Commercial, yellow equipment, motor, site contractors, site managers, security, facilities, quality surveyors commercial / residential, attorneys, insurance claim loss adjusters / assessors, in

Self Employed Independent Insurance Motor Claims Loss Adjuster - Automotive Assessments (Pty) Ltd

(2021-04 - 2022-02)

Contract Autobody Vehicle Damage Estimator - Fabers Coach Works

(2020-11 - 2021-03)

Providing clients and Insurance companies with detailed and accurate Audatex / Doctor Smash quotations on accident damaged vehicles, both drivable and non-drivable. Consulting, liaising with insurance assessors, insurance claims handlers/managers, brokers and clients as well as providing repair process updates. Provided detailed accurate damage quotations and repair updates through the Audatex and Doctor Smash quoting systems.

Requesting authorization on additional / unseen damage, part price differences throughout the repair process. Following up on authorizations / final repair calculations on all major Insurance systems and platforms, including quality final repair inspections.

Self Employed Independent Insurance Motor Claims Loss Adjuster - Automotive Assessments

(2019-12 - 2020-10)

Contract Senior Vehicle Damage Estimator - Renew-it Sandton

(2019-07 - 2019-11)

Providing clients, insurance assessors / claims handlers and other clients with accurate Vehicle Damage quotations on both the Audatex and TMS systems which included drivable and non-drivable vehicles. Consulting and liaising with insurance assessors / insurance claims handlers/managers, brokers, motor assessing companies, requesting authorization and following up on additional / unseen and part price differences authorizations throughout the repair process.

Automotive Bodyshop Manager - Ryszard Panel Beaters - Germiston

(2019-01 - 2019-06)

Contract employment. Managing, planning, continuous learning and leading employees, organizing and managing of production, parts ordering and supervising the day-to-day activities of the automotive body repair and spray-painting divisions, controlling the quality of repairs, preparing detailed Audatex and TMS quotations as well as customer service and customer liaison, Final Inspections and Vehicle Deliveries.

Independent Insurance Motor Claims Loss Adjuster - Automotive Assessments

(2016-01 - 2018-12)

Insurance Loss Adjuster Manager - Zurich Insurance Company SA

(2008-04 - 2015-12)

Initially appointed as a Motor Assessor, during 2010 appointed as National Head of Digital Desktop Motor Claims and during 2014 appointed as Regional Manager - Motor/Non Motor. During 2010 developed the Digital Desktop Motor Assessing Hub and Criteria, established and implemented SLA’s with service providers and implemented Motor assessing protocols. Employed, trained and monitored performance of a team of qualified Digital Desktop Motor Assessors and managed Internal and External Road Assessors.

Evaluated repairers and external assessors, together with Zurich Vendor management. Relationship building and management nationally (establishment, growth and maintained sound business relationships with brokers, staff, repairers, other business partners and suppliers. Providing assessment statistics (including, amongst other, Average Audatex Repair Cost, Number of Desktop Assessments and Audits).

Towing and Storage meetings with external suppliers in an attempt to establish towing and other solutions to general problems. Worked closely with SIU, National Road shows with SIU and Vendor Management Divisions. Worked with Innovation Group / Audatex and Codeplex towards assessing solutions.

As

Independent Insurance Motor Claims Loss Adjuster - Breezewood Assessing Services

(2007-10 - 2008-03)

Managed the entire independent Motor Assessing Company, including Audatex Motor Assessments Reports on both Heavy Commercial Vehicles Trailers and Passenger Vehicles, Caravans, Motorcycles, Leisure Trailers; Caravans as well as Technical Mechanical Failure Reports, Defective Workmanship Reports including Digital Motor Assessments Reports.

Motor Assessor; Technical Motor Assessing Manager - Telesure Group

(2000-01 - 2007-09)

Appointed as Motor Assessor, during 2001 appointed as Technical Motor Assessing Manager. Responsibility included recruitment, selection and appointment of appropriate staff, responsibility for ongoing coaching process of motor assessors including updating, explanation and understanding of content of technical files. Ongoing coaching, training of motor assessors to accommodate soft skills without losing focus of technical performance and company cost.

Creating constant awareness surrounding cost wastage (i.e. what it is, how to achieve it and why we need to eliminate it i.e. impact on company). Constant emphasising of fair & accurate quotes ensuring understanding thereof by both assessors and regional repairers, auditing of assessments/protocol (in centre and on the road). Constant interaction, professional relationship building and negotiations with regional repairers, suppliers and associated business partners.

Scrutinisation of fair work distribution (regional repairers as well as assessors). Constant scrutinisation of additionals & money spent on same. Drawing/producing of stats (ensuring awareness & understanding of same amongst the team for improved results).

Regular meetings

Service Foreman / Service Manager - Hutton Delta Opel/Isuzu Dealership - Hyde Park, Johannesburg

(1999-01 - 1999-12)

Managing the entire Service Department, taking full responsibility for effective running of workshop, with a staff compliment of 12 that included service advisors, qualified artisans as well as semi skilled labourers and service admin staff.

Senior Motor Vehicle Technician / Working Foreman - Delta City Johannesburg, a member of Barloworld Motor Group - Johannesburg

(1996-09 - 1998-12)

Fitment Centre and Forecourt Manager - Pick n Pay Garage & Fitment Center

(1990-01 - 1996-08)

Initially appointed as a motor vehicle mechanic; a few months later appointed as manager. Full management of workshop/fitment centre, forecourts, spares shop. Responsible for a staff compliment of 18, including attendants, cashiers, sales people, technicians, tyre & exhaust fitters, motor mechanics.

Motor Vehicle Apprentice - Gernec Engineering; Opel/Isuzu Dealership, a member of Barloworld Motor - Wadeville, Germiston

(1987-08 - 1988-09)

Apprenticeship contract transferred to the Opel/Isuzu Dealership in Germiston during 1987, where completed qualification as an A Grade Motor Vehicle Mechanic Petrol with the Motor Industry Institution of South Africa during 1988.

High School - Bedfordview High School

National Technical Certificate N1 - Germiston Technical College

National Technical Certificate N2 - Germiston Technical College

Trade Qualification: Motor Mechanic (Motor Industry A-Card Membership No 103902) - Motor Mechanic - Motor Industry Institution of South Africa (1988)