IT Operations & Helpdesk
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I'm fully confident with my skills with IT. Been a personal hobby of mine for 4 years.
Customer Service Advisor - Three-Suffolk - Suffolk
(2025-06)
As a Customer Advisor at Three, I deliver exceptional front-line service by engaging customers with confidence and clarity, identifying their needs, and recommending tailored mobile plans, devices, and accessories. I consistently meet sales targets while providing technical support and troubleshooting assistance, ensuring every customer leaves with a solution that suits them. My role also involves staying up to date with the latest products and offers, maintaining a welcoming store environment, and contributing to team performance through proactive communication and a customer-first mindset.
Asda Colleague - ASDA-Suffolk - Suffolk
(2024-11 - 2024-12)
IT Support - Micropress-Suffolk - Suffolk
(2024-06 - 2024-12)
I was a IT Manager for 250-300 Employees, My main job was making sure our equipment was all working and up to date and if not it would be my job to fix equipment for example Fixing PC, Laptops, Tablets and Servers. My Job also consisted of Robots, 1 main part of this was fixing and programming our XP15 Co-bot which are Pallet moving robots. Inventory was also a big part of my job for example i would be the person to purchase Any sort of equipment which is IT related but this also made it so i had to make sure all pieces of equipment were accounted for and went to the right people
McDonalds Crew Member - McDonald's Restaurant(UK) ltd-Lowestoft - Lowestoft
(2022-07 - 2022-12)
GCSE - East Point Academy-Lowestoft (2018-05 - 2022-09)