Hardworking & IT Literate, with excellent written communication skills, looking for part time employment.
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Reliable and clear communicator with strong written communication skills and a calm, problem-solving approach. Experienced in supporting individuals with a wide range of needs and adapting communication style to ensure understanding and positive outcomes. Able to manage customer queries through structured, easy-to-understand responses, with a focus on resolving issues efficiently and maintaining a professional and supportive tone.
Comfortable working independently in remote environments and handling multiple conversations or tasks at once.
Freelance Digital Systems & Support (2019-01 – Present)
Supported clients with website-related issues, updates, and general system use through clear written communication and independent task management.
IT Hardware Technician / Support at The Computer Store, Colchester (2004-01 – 2007-12)
Assisted customers with technical queries and product selection, explaining technical information in accessible ways and resolving issues both before and after purchase.
Freelance IT Hardware Technician / Support (2008-01 – Present)
Continued freelance technical support work beyond initial employment.
Support Worker (Mental Health, Autism, Youth) at Various Organizations (2010-01 – 2018-12)
Developed strong communication skills through working with individuals with diverse needs, adapting communication styles and managing challenging situations calmly.
Level 2 Diploma in Digital & IT Skills – NCFE
