James Rawson

I’ve just finished level 7 CIPD HRM and business MSc Degree. I have specialised knowledge and experience in Healthcare, Hospitality, Retail, and Civil Service sector including the social model and inclusion. I have a proven track record of delivery of high-quality customer service gained within the hospitality, Social Care, and retail fields over 12 years. I work well under pressure and can organise and lead teams of staff effectively. I am very driven and always strive to be an excellent example to people around me. I am a particularly friendly and calm individual who possesses a variety of skills. I enjoy working in a team because I like to listen to other people's ideas and opinions and share my thoughts, but I am good at working on my own. I am determined, motivated, and committed to all aspects of my job. I can cope with the demands of a busy environment and remain calm under pressure. My most positive attributes are that I am always willing to learn new things, meet new people, and help others along the way. I am up for any new challenges and would also like to gain knowledge and experience in other aspects of my career.

Catering/coffee shop superiorvor

• I have worked as a Coffee Shop supervisor in Portland for less than two years. In this position, I have overseen a team of seven, including Bank Staff and volunteers. My responsibilities include daily administrative tasks such as responding to emails, interacting with customers, and continuously improving the performance of the Coffee Shop. Additionally, I have participated in the hiring and interviewing process for new staff and implemented training programs. In terms of compliance, I have organised staff schedules, conducted performance evaluations, and identified areas for improvement in case of poor performance. In this role, I have also communicated effectively with the college and senior management team; I have passed and president utilising various software such as care management Mobizio, hospitality back and office till management, Sage payroll, and other care managementReport back to the Manager and raise any issues or concerns to address appropriately.
• Cashing up using a Electronic till system system and update stock when needed
• responsible for ordering stuff and audit stock.
• Accountable for Environmental health for the coffee shop SSFF.
• To Support with events and functions including weddings and bar.
• Update and Training staff including Barista coffee Machine, and other front of house skills.
• To Supervise a small a team including performance and appraisals.
• I've have Full understanding, experience & knowledge of all Food Hygiene and Health & Safety compliance requirements inc HACCP, Food Safety, Allergens, Licencing
• Dealing with customer feedback and taking accountability and addressing appropriately.
• over see all events held within the coffee some.
• Hold a Personal alcohol licence for the coffee shop & Events.
• Experience with high-quality to
• functions and events.

Senior.

Within this role I worked alongside the Care Coordinator and branch manager to promote best practice and support the successful management and development of a high quality, specialist home care service for individuals with physical disabilities, elderly people, including those who suffer from specialist conditions such as Parkinson’s, dementia and individuals requiring continuing or palliative care. I was also providing support with Rostering, conducting care plan, assessments for new customers Supporting and mentoring new care workers and to sign off completed training. I often was required to working in the office to support the branch manager and out in the community supporting our team of 58 care assistants. During my time here this role was a hands-on branch delivering around 1600 hours a week of care. Another part of my role which, involved me taking part of the on-call on most weekends, this often required me to managing staff, re-assigning rotas, dealing with duty team (social-services), making quick-firing decisions, and communicating any changes of rotas, to staff and clients addressing any changes in call times. I was also involved working with clients, social-services, nurses, GPs and answering calls regarding any administration task for example, updating staffs and client’s records, for example, personal contacts details, addresses and dealing with complaints from serves uses and to staff members and often were addressed appropriately.

Other Duties

• To report back weekly to the Branch Manager and raise any issues or concerns for them to be addressed appropriately. Assessments for new customers Supporting and mentoring new care workers.
• Excellent telephone skills.
• Ability to act alone when needed but also as part of a team to get the job done.
• Oversee care quality control and implement rigorous monitoring standards.
• To Reviewing care packages, undertake MAR audits ensuring a safe system of medicines management is maintained.

Master's in Human Resources Management, CIPD Level 7 Credited

Bachelor's in Human Resources and Business Management, CIPD Credited, Level 5 and CMI Level 6

Foundation Degree in (FdA) Hospitality Management Events