Data & Analytics Consultant - Fujitsu Services - HMRC
(2020-01)
Partner with stakeholders across the HMRC estate to understand business processes, data flows and operational challenges, then design data engineering, analytics and automation solutions that improve decision-making, reduce manual effort and increase data quality.
- Conduct discovery activities to understand operational workflows, reporting requirements, data ownership and business challenges.
- Analyse business processes and identify opportunities for improvement through data engineering, reporting and automation.
- Design and develop Power BI reporting solutions using Azure Analysis Services semantic models and enterprise data platforms.
- Maintain and enhance semantic models, ensuring data quality, consistency, performance and governance.
- Design reporting solutions around stakeholder workflows, rather than simply exposing source system data.
- Build automated reporting and data processing solutions using SQL, Power Query and Azure technologies.
- Improve upstream data collection and data quality, reducing manual effort and improving reporting accuracy.
- Support reporting governance, ownership and sustainable support models.
- Coach report owners and stakeholders, enabling self-service reporting and reducing solution dependency.
- Act as a trusted advisor on data engineering, analytics, automation and reporting initiatives.
Data & Analytics Consultant - Fujitsu Services - HMRC
(2004-01 - 2020-12)
Mentored 3 graduate/young apprentices, focusing on practical habits and systems thinking that extend beyond technical skills. Shared approach to personal organisation and knowledge management as a foundation for professional growth.
- Structured note-taking - encouraged comprehensive meeting notes alongside recordings, with AI-generated notes layered on top for searchability and quick reference.
- Diary discipline - maintained an up-to-date calendar to track commitments, deadlines and follow-ups, ensuring nothing slipped through the cracks.
- Work categorisation - organised team output by project, priority and context to build shared understanding and make work visible across the team.
- Repository discipline - set up project folders in repository structures with proper backup to Azure DevOps, teaching version control as a daily habit rather than an afterthought.
- Process simplification - helped apprentices break down complex data processes into their component steps, identify repetitive or manual elements, and reconstruct workflows in a more automated way with less effort.
Business Intelligence Analyst - Fujitsu Services - HMRC
(2017-01 - 2020-12)
Designed, developed and maintained reporting and analytical solutions using Power BI and Azure Analysis Services, transforming operational data into trusted management information.
- Designed a generic, reusable SharePoint List template for standardised data collection.
- Structured linked lists with enforced relationships to maintain referential integrity.
- Enabled straightforward Power BI connections from the structured data source.
- Adopted by 2 teams (initial team plus the proof-of-concept team), with around 7 further teams in the immediate area identified as strong candidates for reuse.
- Reduced time-to-reporting for new teams by providing a tested, repeatable starting point.
- Developed Power BI dashboards and reports using Azure Analysis Services semantic models.
- Maintained and enhanced enterprise data models, ensuring accuracy, consistency and performance.
Capacity Data Analyst - Fujitsu Services - HMRC
(2008-01 - 2017-12)
Responsible for collecting, analysing and reporting on performance and capacity data across a large multi-platform enterprise estate of around 2,500 servers spanning Windows, Unix, Linux and AIX (physical, virtualised and containerised), producing capacity and memory-optimisation reporting for around 10 delivery teams.
- Analysed system performance and capacity data to support operational and strategic decision-making.
- Produced ad hoc analysis and regular reporting across front-end and back-end infrastructure services.
- Maintained and supported monitoring and data collection agents across Windows, Unix and Linux server environments.
- Investigated monitoring, reporting and data collection issues.
- Supported capacity planning, forecasting and trend analysis activities.
- Managed reporting outputs used by operational and technical stakeholders.
- Worked with infrastructure teams to identify performance bottlenecks and optimisation opportunities.
- Maintained automated data collection and reporting processes.
Technical Specialist - Government EServices - Fujitsu Services - HMRC
(2004-01 - 2008-12)
Provided technical support for critical HMRC online services and government-facing applications.
- Supported major national services including Self Assessment and PAYE.
- Diagnosed and resolved application and infrastructure issues.
- Used SQL, UNIX and WebLogic technologies to support service delivery.
- Investigated production incidents and service degradation issues.
- Tested SQL scripts, XML configurations and application changes prior to release.
- Worked within strict SLA-driven operational environments.
- Contributed to early operational process improvement - helped introduce lean and team-scrum practices to clear backlogs and manual workarounds where automation had failed, including coordinating ticket-driven updates and chasing teams for timely input.
