Airbase 2021
Senior Airbase Marshall
Whilst working at Airbase, I have progressed my role to a team leader position performing additional tasks and taking responsibility for the store and our team.
- Monitoring reception and providing exceptional customer service.
- Opening and closing the store and cashing the daily takings.
- Delegating tasks to the team.
- Maintaining stock levels through a variety of ordering platforms.
- Maintaining a safe environment on the indoor inflatable park.
- Ensuring hygiene standards are met.
- Performing general duties for the adjoining skate boarding park and café.
PAM Group 2020
Wellbeing Client Services
Working for PAM Occupational Health at their head office, I have predominantly worked for their Client Services department.
- Responding to emails and booking appointments.
- Communicate any problems or change of appointments via phone or email to the clients.
- Working closely with national accounts such as, ASDA, Department of Working Pensions, Her Majesty’s Prison and Probation Service and other national retailers.
- Handling confidential documents, and accessing client's personal data whilst ensuring all GDPR standards are followed at all times.
- Dealing with complaints from external employees and employers with a confidential approach and a professional manner.
Gladstone Brookes 2016-2019
Claims Manager
Working in an office as part of team in an administrative capacity.
- Handling client's requests over the phone, post and email correspondence
- Liaising with the Financial Ombudsman Service and other organizations to ensure deadlines are met
- Managing client's personal data
- Working under pressure and meeting targets as part of a team, as well as an individual, by managing and completing every client's case to a company and industry standard
Café Nero 2014-2016
Barista
Working as part of a team in a very busy café environment.
- Delivering first class customer service
- I adapt my body language, tone and vocabulary to ensure I deliver a tailored service to each individual customer
- Store champion for health & safety, food regulations, ensuring compliance with daily weekly checklists and audits
- Accurate and timely completion of all branch administration including stock taking, ordering, cashing up and banking
- Achieving sales targets for add on sales and repeat customers
