James Smyth

Reliable and hardworking individual with a Level 2 City & Guilds qualification in Electrical Installation, NPORS Dumper & Roller qualifications, CSCS card and practical experience in general labouring and groundwork. Hands-on experience includes digging, ground preparation, concrete work, laying slabs, moving materials and maintaining clean and organised work areas. Also brings several years of professional experience in IT support and technical environments, developing strong fault-finding, problem-solving, communication and organisational skills.

Comfortable working independently or as part of a team, following health and safety procedures and working in physically demanding and time-critical environments. Seeking opportunities within construction, infrastructure, civil engineering, groundwork, plant or electrical sectors, with a strong willingness to learn, develop practical skills and build a long-term career within the industry.

General Labouring & Groundwork at Private Work

Occasional work helping family/friends | Various periods Gained practical hands-on experience assisting with general labouring and groundwork activities over several years.

• Assisted with digging, ground preparation, concrete work and laying slabs.
• Moved and positioned construction materials around work areas.
• Assisted with loading, unloading and preparing materials and equipment.
• Maintained clean, tidy and organised work areas.
• Worked safely around tools, materials, plant and other people.
• Followed instructions and worked effectively as part of a small team.
• Developed a good understanding of the physical demands and practical nature of construction work.

Self-Employed Private Hire Driver at Ian's Taxis (2025 – Present)

• Manage daily workload independently, demonstrating reliability, punctuality and organisation.
• Work to strict time requirements while maintaining high standards of safety and professionalism.
• Remain calm and focused on time-critical situations.
• Communicate professionally with a wide range of customers.

IT Technician at Swansway Group (2023-04 – 2024-08)

• Provided technical support across multiple business locations.
• Diagnosed and resolved hardware and software faults using a logical and methodical approach.
• Worked with colleagues to minimise operational downtime.
• Followed company procedures and quality standards in a busy working environment.

2nd Line Support Analyst at Ricoh (2021 – 2023)

• Investigated and resolved complex technical faults using structured fault-finding techniques.
• Prioritised workloads while working to deadlines and service level agreements.
• Worked collaboratively with engineers and support teams to resolve issues efficiently.

Service Desk Analyst at Comms-Care (2018 – 2021)

• Provided technical support to business customers in a fast-paced environment.
• Managed incidents and service requests while developing strong troubleshooting and communication skills.

Sales Agent at Crystal Legal Services (2016 – 2018)

• Worked in a target-driven environment, developing strong communication, customer service and interpersonal skills.

GCSEs in Mathematics (C) | English Language (C) | English Literature (C) | Science (C) | Business Studies (C) | Physical Education (C) | Product Design (C) | Media Studies (B) | ICT (Pass)