James Smyth

Motivated and reliable Electrical Installation trainee with a strong technical background and proven experience working in high-pressure, safety-critical environments.

Completed

Level 2 Electrical Installation, with a clear ambition to develop within the infrastructure and construction sector. I bring a strong work ethic, excellent communication skills, and a disciplined team-focused mindset developed through both professional roles and elite-level sport. With experience across IT support, operational problem-solving, and customer-facing environments. I strive to exceed expectations & contribute positively to any organization.

Self-Employed Private Hire Driver - Ian's Taxis

(2025-01)

• Managing own workload with full accountability for punctuality, safety and customer satisfaction
• Demonstrating professionalism, reliability and strong interpersonal skills
• Maintaining focus and calm under pressure in time-critical situations

IT Technician - Swansway Group

(2023-04 - 2024-08)

• Provided technical support to users across multiple sites
• Diagnosed and resolved hardware and software issues efficiently
• Worked collaboratively with internal teams to minimise downtime
• Maintained high standards of communication and customer service

2nd Line Support Analyst - Ricoh

(2021-01 - 2023-12)

• Delivered technical support in a fast-paced enterprise environment
• Troubleshot complex issues and escalated where required
• Followed structured procedures while adapting to changing priorities

Service Desk Analyst - Comms-Care

(2018-01 - 2021-12)

• Front-line support role managing incidents and service requests
• Developed strong problem-solving and customer communication skills
• Worked effectively within SLA-driven environments

Sales Agent - Crystal Legal Services

(2016-01 - 2018-12)

• Developed confidence, persuasion and professionalism
• Consistently met targets through strong communication

Level 2 Electrical Installation - Electrical Installation

GCSE - English Language

GCSE - English Literature

GCSE - Mathematics

GCSE - Science

GCSE - Business Studies

GCSE - Physical Education

GCSE - Product Design

GCSE - Media Studies

GCSE - ICT