James Summerson

I am a versatile information analyst and project lead recognized for designing and delivering impactful applications and analytical solutions for national healthcare organizations. Experienced in unifying data-driven insights, rigorous data management, and practical business intelligence for health sector decision making.

PROFESSIONAL EXPERIENCEInformation Solutions Lead | North of England Commissioning Support | Newcastle upon Tyne, United Kingdom

June 2016–Present

• Designs and delivers high-impact QlikSense dashboard applications for RAIDR within the Commissioning Support Unit, supporting numerous healthcare organisations.
• Oversees end-to-end lifecycle of dashboard development, including data acquisition, quality assessment, user requirements analysis, and production support.
• Synthesizes complex health care datasets into accessible, actionable visual insights for cross-functional teams.
• Develops advanced SQL scripts to enable robust data extraction and transformation on SQL Server platforms.
• Works closely with the Data analytics team to provide robust analysis of large NHS Datasets to underpin National apps with a focus on Core20PLUS5 is a national NHS England approach to support the reduction of health inequalities at both national and system level.
• Leads continuous improvement for dashboard usability and reporting, responding to dynamic stakeholder needs.
• Produces automated and customised reports using Qlik nPrint, enhancing accessibility and regularity of KPI reporting.

September 2013–June 2016

• Managed and analysed large-scale healthcare datasets to facilitate comparison across primary, secondary, and urgent care sectors.
• Developed and maintained comprehensive QlikView dashboards, ensuring clarity for clinical and management users.
• Implemented SQL scripts to support accurate and efficient data extractions for ongoing projects.
• Provided VBA solutions in Word and Excel, streamlining data processing and enhancing internal reporting workflows.

September 2010–September 2013

• Supported maternity information systems at Royal Victoria Infirmary, ensuring data integrity and timely systems maintenance.
• Coordinated with clinical staff to troubleshoot issues and implement solutions, maintaining compliance for care reporting.
• Provided weekly reporting and analysis for senior Maternity Managers and Consultants.
• Documented and tracked system configurations and user permissions for quality assurance.

May 2009–September 2010

• Maintained core IT infrastructure and application support for County Durham & Darlington FT, focusing on reliability and performance improvement.
• Conducted requirement analysis and collaborated with stakeholders to address system implementation and optimization.
• Generated custom reports and performance metrics for key business functions.

January 2006–December 2008

• Oversaw data systems integration and software delivery following business transitions at Atos and inherited Schlumberger systems.
• Managed software upgrade cycles and provided day-to-day support for internal stakeholders.
• Reviewed system performance and coordinated updates to align with user expectations.

October 2004–December 2006

• Provided application and systems support for multiple business units, streamlining helpdesk solutions and technical documentation.
• Maintained service continuity through prompt issue resolution and cross-departmental collaboration.

January 1998–October 2004

• Delivered hardware and software support during critical system transitions and organizational changes at SEMA Group Ltd.
• Designed, tested and implemented large scale SQL databases with Data Integrity auditing.
• Ensured system uptime and managed technical inventories across multiple sites.

January 1988–December 1998

• Developed and maintained key software applications for The Housing Corporation, supporting long-term business continuity.
• Implemented improvements to legacy systems, facilitating data migration and usability enhancements.

January 1987–December 1988

• Created and maintained applications for Petplan UK, working closely with end users to adapt features to emerging business requirements.

January 1987–December 1987

• Managed compliance and record-keeping for Her Majesty’s Inspectorate of Taxes, assisting in audit preparations.

January 1984–January 1987

• Provided administrative support and documentation for taxation processes, delivered timely updates for internal reviews.

January 1982–January 1984

• Supported day-to-day administrative workflows, maintained consistency of internal records, and handled incoming inquiries.

Hebburn Comprehensive School | School Location

1982

Comprehensive Secondary Education