James James
Administrative Support (Part Time)
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About
I have extensive skills in which I can implement to improve the journey of any business, and make sure their goals and targets are met. To secure work, I will be looking to utilise my current skills and knowledge, with further development to use in a practical, fast-paced working environment. Eventually my overall goal would be to reach a high-ranking position within the company I work for and establish credibility for myself.
Experience
Administrative Support (Part Time) - Family Care Business
(2024-01)
- Supporting with administrative capabilities
- Creating staff meetings
- Testing and demoing software for Director to use
- Filling out staff matrixes and making sure documents up to date
- Onboarding staff to the business including trainings
Entrepreneurial Endeavour - Zennifitness
(2024-01)
- Building upon social media channels including Facebook, Instagram, Pinterest & X
- Website completing and building through WordPress, Wix and Shopify
- Setting up payment channels for digital products, courses and memberships
- Affilitate blogsite marketing
- Website SEO
Sales Associate - NTT Ltd
(2022-09 - 2023-12)
- Client management, looking after clients thoroughly and upselling
- Inviting clients to sales conferences via E-Mail and LinkedIn messaging
- Lead generation and prospecting with LinkedIn, building pipeline for Salesforce Cadence
- Closing clients through Salesforce AIM process
- Working internationally with colleagues to close clients
- Adhering to targets specifically to do with call volume, deals closed, and revenue generated
Customer Service Representative - NatWest Group (Manpower Recruitment)
(2022-06 - 2022-09)
- Promoting Voice ID biometrics to improve safety and seamless passwords
- Giving customers right information on account balances
- Sorting Direct Debits, recalling, putting in claims and amending
- Providing card information to customers, updating them on various aspects
- Advising customers on the right thing to do around their accounts, cards and situations
- Building rapport with customers throughout calls
- Addressing issues and listening coherently to understand the customer
- Providing correct information: cards declining, transaction amounts, cheques being cleared
Sales Development Representative - Trainee - Xapien
(2022-01 - 2022-06)
- Focused on building account leads within financial services and wealth management industries
- Targeted key decision-makers involved in Risk and Compliance
- Adhered to Sales Cadences via Salesloft and sourced inbound leads through various means
- Cold-called executives and key individuals who would benefit from the software
- Built sales cadences through Salesloft and generated leads through LinkedIn Sales Navigator
- Completed SDR training modules covering cold calling, script creation, objection handling, email outreach, social selling, and sales cadences
Client Service Advisor - SS&C Financial Services Technologies (OPR Resourcing)
(2021-10 - 2021-12)
- Dealing with Agents, Solicitors and Third Parties who are acting on behalf of the client
- Detailing funds to clients, to do with costs & charges, types of funds and unitholder balances
- Elaborating to clients about settlements to do with their accounts, making sure they understand the process of being certified through identification documents, Solicitors and Anti-Money Laundering processes
- Using effective communication skills to provide thorough explanation and guidance to clients
- Being aware of any fraudulent activity that may occur, dealing with this internally through a system
- Providing clients with correct information on their investments, statements, or portfolio
- Following and staying compliant with rules set by management
Payments Consultant - Paymentsense Ltd
(2020-09 - 2021-01)
- Building my own pipeline of customers through area prospecting
- Building up Self-management & Time Management
- Building customer relationships
- Outbound sales role selling financial services, payment readers
- Face to face with clients within their business area
Education
MSc - Strategic Marketing Management - Aston University (2018 - 2019)
BSc - Business Management and Human Resources Management - Keele University (2015 - 2018)
BTEC Level 3 90 Credit Diploma - Business - Palmer's College (2012 - 2015)
GCSEs - English, Maths, Science, French - De La Salle Secondary School (2009 - 2012)
