James Wilson

Motivated and hardworking 19 year-old seeking to begin my career. Brings strong customer service experience from a fast-paced retail environment, along with proven leadership skills gained through rapid progression to shift manager. Competitive mindset developed through sport, and a strong drive to achieve targets and deliver excellent customer experiences.

Shift Manager - Burger King

• Promoted to shift manager within 3 months due to strong performance and leadership ability
• Responsible for supervising team members during shifts and ensuring smooth daily operations
• Deliver high standards of customer service, resolving issues quickly and professionally
• Support staff training and team motivation in a fast-paced environment
• Handle cash management and ensure store procedures are followed
• Developed instinct to upsell

Kitchen Porter and waiter

• Maintained cleanliness and organisation in a busy kitchen environment
• Supported kitchen staff to ensure efficient service during peak times
• Developed strong work ethic, reliability, and ability to work under pressure
• Delivered strong customer service dealing with customer complaints and also inquires often

E-commerce

Have also had slight experience running Dropshipping and also reselling business developing skills in e-commerce and learning about marketing and sales and also customer service.

BTEC Level 3 (A-Level Equivalent) - Business – Distinction; Sport diploma – Distinction - Priory Ruskin Academy

GCSEs - Mathematics:5; English: 4