Customer service & processing officer - HMRC: Child Benefits - Brook Street
(2024-07-26)
- Providing excellent customer service primarily via telephone, and through email and written correspondence.
- Gathering information to ensure customers are provided all necessary information correctly.
- Assisting customers with advice based on their query and managing customer expectations through clear communication.
- Providing assistance including explaining procedures or policies, supporting customers to understand our processes and justifying decisions.
- General administration and data processing tasks including using our tools and databases to gather and analyse data.
- Record information on appropriate systems including documenting customer interactions accurately.
Administrative Case officer & decision maker Family and Human rights immigration - Home office - Brook Street
(2024-02-05 - 2025-04-09)
- Dealt with new and occurring application for leave to remain in the UK for various routes
- Made decisions or refusals based upon information supplied by customer
- Procured information needed for application with customer or legal representative
- Ensured customers documentation is returned to them in a timely manner
- Making well informed decisions for our customers.
- Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries.
- Scanning and digitising of customer supporting evidence and updating relevant databases/files.
- Ensuring case files are decision ready for casework, appeals or removal processes.
- Telephone call handling / booking appointments
Admin and Support assistant (Transport) - Durham County Council - The Jeya Group
(2023-12-04 - 2023-12-22)
- Dealt with postal queries in relation to the production of Bus Passes and associated correspondence.
- Undertook a wide range of administrative duties in relation to administration and general support to the IMT service, which includes regular handling of sensitive information.
- Assisted in the creation and collation of a variety of data for management purposes using a range of media, performance monitoring information, spreadsheets etc
International payroll officer - Iipay
(2023-06-06 - 2023-08-29)
- Management of an allocation of international payrolls, including data processing and quality and accuracy reviews.
- Review and resolve any outstanding payroll queries or requests by working directly with our clients and international third-party partners.
- Maintaining accurate online document libraries for your clients, updating with new versions and providing a clear summary of updated information.
- Collaborate with your peers to review payroll processes and identify opportunities to improve the processes in place.
- Work with your team leader to implement new processes and create a more efficient working environment.
Training, Development and Recruitment Coordinator - United Kingdom Atomics Energy Association - Rullion
(2023-03-06 - 2023-03-30)
- Updated and maintained the department's spreadsheets which capture training, outreach and recruitment activities.
- Regularly communicated with stakeholders to collate information for the spreadsheets.
- Assisted co-ordinating externally provided training, outreach events and conferences, including assisting the department secretaries with travel co-ordination.
- Collated training/outreach requests and assist team members with following the activity request procedure.
- Supported recruitment activities in the department, co-ordinate recruitment milestones and ensure hiring managers have the information required to progress their recruitment campaigns.
- Assisted the creation of resources/flow diagrams to increase awareness of process and support process improvement initiatives.
- Ensured relevant information uploaded to Training/Recruitment SharePoint sites and metadata is kept up-to-date.
- Collated training/outreach activity feedback, summarise and escalate as appropriate
- Championed and share best practice, to promote respect, inclusion, and opportunity across the organisation.
- Ad-hoc administration duties to support process improvement initiatives.
Procurement Data Analyst - West Berkshire Council
(2022-05-09 - 2023-02-28)
- Responsible for supplier set up for Unit 4 Business World (Agresso) in line with Council's category management approach to procurement
- Responsible for trade creditor and Construction Industry Scheme (CIS) suppliers in Main Duties and Responsibilities in Unit 4 Business World,
- maintaining and updating supporting records and ensuring compliance with procurement and legal protocols
- Undertook data analysis of complex datasets and produce outputs in a clear, presentable fashion to senior managers across the Council
- Used a range of Council systems and crosschecking the accuracy of data maintained
- Set up contracts on a variety of Council systems
Finance Technical Officer & Trading Standards Administrative officer - West Berkshire Council, Bracknell Forest Council, Wokingham Council - E-personal
(2021-10-04 - 2022-04-29)
- Provided technical advice and support to internal customers on financial matters.
- Provided consistent information and advice to all.
- Produced Purchase Orders and invoices.
- Assisted in the development of procedures, QMS and software upgrades with new technology and equipment.
- Produced and format a range of documents, including letters, reports, minutes and presentations, ensuring that they are accurate and well-presented meeting specifications and deadlines.
- Maintained and update files and records, including those of a highly confidential nature such as personal details and business information using existing systems and processes and ensuring accuracy and security of information.
- Updated Excel spreadsheets and CRM systems with customer information
- Spoke to Customers to confirm whether or not they are still trading
- Ensured that data was kept up to date for future use
- Data Entry in house systems and MS systems
Data and Admin & project support; Support worker - Various companies
(2014 - 2021)
From 2014 to 2021 I have worked in various short-Term contracts in Data and Admin & project support I have also worked as a support worker for 3 care companies caring for people with and without capacity and learning difficulties as well as house admin for the clients.
