Jamie Valdez

I am a qualified administrative professional with both academic and on-the-job experience in logistics and retail environments. I have consistently succeeded and exceeded expectations in implementing cost control measures, operational efficiency, and enhancing customer satisfaction. I am proficient with tools like Microsoft Office, Adobe Creative Cloud, and SAP to manage and create data and documentation, streamline workflow processes, and drive high standards of customer relationship management.

Logistics Associate - Protein Works

(2023-01 - 2024-12)

Promoted from Warehouse Team Member to Logistics Associate due to exceptional performance and contributions.

• Responsibilities in this role included fulfilling ad-hoc tasks across warehouse, factory, and office environments. These tasks included the creation of documentation, photocopying, filing paperwork, data entry and database management using Microsoft Excel, creating reports on inventory that effectively informed decisions to stakeholders, as well as order picking and packing.
• During my time at Protein Works, I exceeded my performance target by an average of 29.2%. I took initiative to use SAP systems to automate routine activities and streamline workflow processes, creating a system to prioritise orders and maximise order fulfilment, which resulted in an increase in productivity for myself and other members of the team. I also regularly consulted with my management team and used customer feedback to improve my performance.

Workshop Assistant - Computer Disposals Ltd.

(2022-01 - 2022-12)

• Responsibilities in this role included assisting colleagues with organisational and logistics tasks in a warehouse and office environment. These tasks included the creation of documentation, printing and filing paperwork, data entry and database management using Microsoft Excel, and identifying useful computer components to be sold on the company's shop. I also worked as a front-of-house receptionist to greet business clients and individual customers, answer phone calls, book them in for relevan
• In this role I was able to implement my customer service strategy, effectively advising customers on purchasing computer components, increasing sales. For instance, I identified a customer's issue during a conversation and recommended a replacement for the PC component at fault, resulting in an immediate sale and a satisfied customer.

Warehouse Operative - B&M Retail

(2018-01 - 2019-12)

• Responsibilities in this role included order fulfilment and delivering to a pick rate target, which I exceeded significantly.

Level 3 BTEC National Extended Certificate in Information Technology - Information Technology - St. Chad's Sixth Form (2016-01 - 2018-12)

A Level - History - St. Chad's Sixth Form (2016-01 - 2018-12)

A Level - Psychology - St. Chad's Sixth Form (2016-01 - 2018-12)

GCSE - St. Chad's Catholic & Church of England High School (2011-01 - 2016-12)