Resident Liaison Officer - MEARS - Milton Keynes and Peterborough
(2015-09)
- Arranging visits for the client/structural engineers/contractors/and relevant bodies that need to inspect properties when fire/flooding or structural issues are highlighted.
- Arranging with contractors/fencing companies for heris fencing to be erected around unsafe structures.
- Ensuring that all relevant safety notices/warning signs are visible and in place around unsafe structures.
- Arranging for any asbestos that needs to be removed before works commence.
- Arranging for soil holes to be dug.
- Arranging for CCTV drainage surveys to be carried out.
- Arranging for annual monitoring for movement around properties to be carried out.
- Keeping the resident updated with the finding of reports and what the course of action will be.
- Being on site when works are being carried out.
- Ensuring that disruption is kept to a minimum when works are being carried out.
- Rectifying issues that residents/contractors may have when works have commenced.
- Making appointments with residents that are due to have their bathroom replaced.
- Taking measurements of the bathroom/wet room and sketching a rough design.
- Ensuring that the resident understands works that are due to be carried out at their property regarding scope of works, duration of works etc.
- Being onsite when works are due to commence to ensure that there are no issues.
- Visiting site daily to make sure works are being carried out satisfactorily.
- Making appointments with residents to have their kitchen inspected by a kitchen designer and myself.
- Ensuring that the resident understands works that are due to be carried out at their property regarding scope of works, duration of works, limitations of cooking etc.
Gas Planner - MEARS - Milton Keynes
(2016-05 - 2018-09)
- Day to day planning of gas servicing with engineers.
- Ensuring that annual gas servicing in council accommodation is compliant.
- Making appointments with residents for gas servicing/works that are needed to be carried out.
- Planning routes for gas engineers.
Office Administrator - MEARS - Blisworth
(2015-03 - 2016-01)
- Dealing with residents from Northampton Council accommodation either face to face or by phone.
- Dealing with the client (Northampton Partnership Homes) at all levels.
- Dealing with contractors – builders, scaffolders and any other engineer used in refurbishment works.
- Typing letters to residents/client and contractors regarding forthcoming works.
- Updating spreadsheets regarding works.
- Dealing with complaints.
- Ordering of materials and skips.
- Making appointments to see residents for pre-visits and snagging works.
Administrator - Starlab - Milton Keynes
(2014-12 - 2015-02)
Temporary contract
- Processing customer invoices on the computer systems.
- Answering customer queries
- Filing and data entry
Transport Administrator - Office Depot - Northampton
(2011-05 - 2014-01)
Site-Closure
- To engage all external and internal customer by communicating in a friendly and professional manner.
- Liaise with warehouse and other Office Depot DC's
- Call off customer picks and paperwork or other appropriate duties supporting the warehouse, as required.
- Booking in deliveries and assembly with customers
- Answering and responding to all incoming calls in a prompt and polite manner.
- To ensure that any internal/external customers queries or concerns are dealt with in a professional, friendly and courteous manner, following the relevant company guidelines
- Providing warehouse support when required including FLT
Transport Administrator - Chesapeake - Northampton
(2008-09 - 2011-04)
Site-Relocation
- Routing of the 20 vehicle fleet based upon customer requirements
- Fleet monitoring including, inspections, MOT and any insurance claims
- Raising and printing picking orders for the warehouse
- Purchasing responsibility for all onsite consumables
Engineering Administrator - Atkins - Northampton
(2001-01 - 2008-09)
- Liaise with major utility companies to confirm the whereabouts of main lines
- Liaise with road teams with work plans and drawings
- Assist engineers with planning projects
Paramedic - Two Shires Ambulance Service - Northampton
(1989-10 - 2000-12)
- Relocating elderly and infirm patients between home and hospital
- Attending incidents and accidents of the general public
- HDU transfers.
