Janagan Sivakumar

Motivated and results-driven sales professional with over five years of experience in sales, customer service, and client relationship management. Having worked in retail sales, customer support, and technical account management, I have developed a proven ability to build rapport, understand customer needs, and deliver tailored solutions that create value. Fluent in both English and French, I thrive in fast-paced environments, enjoy speaking with customers, and am passionate about building a long-term career in inbound sales where I can consistently exceed targets while providing an outstanding customer experience.

Technical Analyst - CDW - Peterborough

(2022-01)

• Initiated outbound calls to market and sell the ISM CRM system to clients across France, England, and the USA.
• Engaged clients to identify pain points, fostered rapport through clear communication, and professionally promoted product benefits.
• Maintained consistent client engagement throughout the entire sales cycle.
• Leveraged social media tools effectively for targeted customer outreach.
• Proficient in SNOW, ServiceNow, ISM, Meraki, Active Directory, and Hughes CRM.
• Delivered IT services to customers in France, Belgium, and England by actively listening to and professionally resolving their issues.
• Proactively followed up with second-line support and customers to ensure incident resolution.

Customer service - Medion - Swindon

(2021-01 - 2022-12)

• Managed customer interactions via phone, addressing complaints, handling inquiries, and providing effective solutions.
• Handled over 40 calls daily and composed more than 20 emails per day to resolve customer queries.
• Ensured excellent customer service through attentive listening, professional communication, and polite assistance.
• Serviced customers located in France, Belgium, Switzerland, and Luxembourg.

Sales consultant - The carphone warehouse - Huntingdon

(2018-01 - 2021-12)

• Provided exemplary customer service in-store and via telephone, driving profit through guided sales processes.
• Cultivated strong customer relationships and delivered superior after-sales support.
• Consistently met monthly targets across key performance indicators, including finance, customer service, and operations.
• Negotiated and influenced customer decisions daily to secure deal closures.
• Demonstrated a strong track record of consistently achieving targets, including leadership responsibilities for store performance.

MSc - Business & Management - Aston University (2014-01 - 2015-12)

BEng - Electronic & Electrical Engineering - University of Hertfordshire (2011-01 - 2014-12)

A-level - Abbey College (2005-01 - 2011-12)