PAYROLL SPECIALIST at ADP STAINES (2025-01 – Present)
- Supported and managed payroll cycles for clients to ensure accuracy and compliance
- Acted as the primary point of contact for clients regarding payroll matters and resolving any payroll issues in a timely and professional manner
- Ensure the payroll transactions complied with federal and local laws, as well as ADP policies and procedures
- Maintained and up-to-date employee records in ADP payroll systems
- Prepared, reviewed and distributed regular payroll reports for clients
- The use of ADP payroll and HR systems (IHCM, NGUX)
- Demonstrated increasing independence in handling administrative duties
TRAINEE PAYROLL SPECIALIST at ADP STAINES (2024-10 – 2024-12)
ADP TRAINING ACADEMY COHORT 39
- Participated in training sessions and workshops to increase knowledge in payroll systems, tax regulations and client service protocols
MARKDOWN/CUSTOMER SERVICE at ASDA GEORGE (2023-06 – Present)
- Provided training to new team members to ensure they are fully compliant and working to company policy with expected level of service
- Managed weekly deliveries of products into the store and undertaking quality assurance to ensure required products have been delivered to expected quality
- Stocking shelves to effectively market promotional products
SALES ASSISTANT/CUSTOMER SERVICE at ACCESSORIZE (2023-01 – 2023-05)
- Assisted customers in finding suitable products to fulfil their requirements
- Maintained knowledge of market and product trends to effectively answer customer queries
TEACHERS ASSISTANT at CRANFORD PRIMARY SCHOOL (2020-11 – 2020-12)
Placement 2nd Year University
- Assisted teachers with day-to-day activities such as planning lessons, marking class work, and helping students with work
- Participating in a range of classroom lessons, activities, and games
- Assisting playtime
- Reading with the children individually
SALES ASSISTANT/CUSTOMER SERVICE at SUPERDRUG (2018-12 – 2019-10)
- Processed payments at high street cosmetic retailer that achieves £18m+ in annual sales
- Assisted customers in finding suitable products to fulfil their requirements
- Maintained knowledge of market and product trends to effectively answer customer queries
CUSTOMER SERVICE AGENT/ADMIN at GREEN TOMATO CARS (2017-09 – 2018-09)
- Responding to calls to plan customer journeys depending on pick-up and drop-off locations
- Booking customer journeys using 4no. booking platforms including Zen Desk, Vender Web and live customer calls
- Effectively handled customer queries and complaints via phone, and inputted data onto IT system
- Promptly responded to general inquiries from customers via email and phone
- Training new staff on how to use IT systems and appropriately deal with customer queries to ensure quality customer service standards are being met
