Jane Burton

I wish to apply for the post of part-time receptionist. A particular strength of mine is dealing with people from all cultures and backgrounds and adapt my personality and character to suite the needs of clients. My 25 years of experience working in the Court Service and running the court whilst in session alongside the Judge gives me the following transferrable skills.

They're high pressure, precision, accuracy, preparation and tenacity. In addition to this my IT responsibilities were typing transcripts during court session, resulting cases, sending documents to outside agencies, updating excel spreadsheet.

I am great fit for this role because I have an outgoing fun and vibrant personality but am serious about any work that I undertake. I am passionate about providing customers with the perfect wedding experience as I know how important it was to me on my wedding day.

I worked at Rushpool Hall from October 1988 until 1991. My job role included waitressing and involved in the planning, setup and waitressing for weddings. I also covered in the back office, taking bookings and answering the telephone.

Prior to this I ran a pub in Taunton, Somerset called The George Inn, from July1985 to September1988. My role included being responsible for all covers in the restaurant, stock control, staff rota's and daily cashing up. In addition we had weddings and functions. Some examples of how we made our weddings successful were, diligent planning, frequent liaison with the bride and groom and building a good relationship with the bride and groom. Been available to answer any questions they may have.

My experience within the justice system has helped me develop an empathy with people from all cultures and different backgrounds and I believe in equity for all. I have worked in leadership and administration around criminal law for many years and I have built a range of transferable skills from supervising and developing others, developing my cultural competencies to computer and filing systems. I believe that I will offer a forward thinking and positive approach that will enhance the work already being undertaken and offer effective ideas and solutions to any issues that may arise.

I am extremely loyal and committed to any organisation for whom I work for and it is important that I share the same vision as my employer. My performance management record with customer service, efficient organisation, working under pressure, and the ability to reshape daily workloads based on unforeseen circumstances will allow me to be successful in the role. I believe in integrity at all times and the high standard that I set for myself has allowed me to be successful in all the roles I have held.

I have recently returned from Malaysia as my husband has been teaching in an international school. I am ready to take on a new challenge.

Charity Volunteer - Royal Selangor Equestrian Centre, Kuala Lumpur. August 2019 - June 2024.

Retail Assistant - Aldi, Pheasant Fields Lane, Skelton. TS12 2ZL. November 2020 - June 2021. I returned to the UK whilst my husband remained overseas to care for my mother through a terminal illness. I wanted to take the opportunity to work during this difficult time, and then returned to Malaysia once my mother had passed away.

Criminal Court Clerk - Her Majesty’s Courts and Tribunal Service

Teesside Crown Court, Russell Street, Middlesbrough, UK

3 July 2017 – 26 December 2018.

Organisational Duties

• Preparation of the Court List in advance of the hearing
• Checking that all paperwork is present and correct.
• Prepare bail forms and ancillary orders. 
• Download and save documents.
• Check video link list and obtain dial-up information.
• Check video link equipment is working and cameras are set in the correct place.
• Re-shape the day based on delays and unforeseen problems.
• Monitor generic email box, reply to requests and queries within target time. 

Communication Duties

• Team meeting before court starts to ascertain where pressure points are for that day. Additional tasks are allocated.
• Go through court list with the usher and update them on relevant information.
• Speak to counsel and look at any potential problems that may cause a delay.
• Greet the Judge and update him with any messages from counsel.
• Arrange for dock officer to be present in court ready for the hearings.
• Keep the listing officer informed in relation to trials.
• Be aware of what is happening in all the neighbouring courts and ready to transfer work in or out.
• Inform the prison of delays in court that may affect the smooth running of the video links.
• In court proceedings I deal with people from all walks of life. I treat each person as an individual and with the upmost respect. 
• Rolled out a Service Level Agreement between the court service and prison to all my fellow court clerks. 

Technical Duties

• Video Link to prison, remote sites and Courts throughout the UK.
• Email warrants and attach downloaded documents to the Prison and the Police.
• Complete assurance checks and add to excel spreadsheets.
• Result and check cases, authorise and upload record sheets.
• Type up ancillary orders and send out to relevant parties.

Administration Team Leader - Her Majesty’s Courts and Tribunal Service

Teesside Crown Court, Russell Street, Middlesbrough, UK

1 March 1991 – 30 June 21

Leadership Duties

• Achieved and consistently maintained resulting targets.
• Conducted morning Team Meetings to allocated work and assess pressure points. Concerns of the team were listened to and addressed.
• I managed compliant and non-compliant members of staff, which sometimes resulted in difficult conversations having to take place.
• Managed attendance and formally dealt with discrepancies in unsatisfactory attendance.
• Conducted bi-monthly Performance Management Meetings and discussed progress towards objectives.
• I set up a successful in court resulting process which streamlined the process and made it more efficient for the customer.
• I analysed resulting error reports and assessed training needs if appropriate.
• I lead the reward and recognition group.
• I consistently achieved my own performance management targets and often exceeded them.
• I was first point of contact for customer complaints.

Communication Duties

• Regularly liaised with our customers and attended meetings to address any problems. These customers included other government agencies, judges, barristers and defendants. I have consistent communicated showing empathy and equity
• I took part in customer service surveys with court users. Analysed results and made some improvements.
• I attended digital remand meetings with the police, fed back actions to my team in preparation for implementation.
• Spoke to my team throughout the day to ensure we were on target and any issues to be highlighted.
• I was part of the team for centralisation of traffic cases.
• Dealt with complaints within the target time.

Rushpool Hall- October 1988 until July 1991

My role included waitressing and I was also involved in the planning, setup and waitressing for the wedding. Covered in the back office dealing with customers and answering the telephone.

The George Inn, Chardstock, Somerset - July 1985 until September 1988

My role included being responsible for all covers in the restaurant, stock control, staff rota's and cashing up.

Warsett Comprehensive School, Saltburn, UK, 1978 – 1983

6 GCE A-C including Mathematic and English

Redcar & Cleveland College, Redcar, UK

RSA I &II– Typing – Distinction

Introduction to Supervisory Management