Jane Wilson

Experienced and approachable operations and administration professional with over 10 years' experience managing the day-to-day running of a busy healthcare organisation. Highly organised, reliable and confident in coordinating people, processes and competing priorities, with strong communication and problem-solving skills. Experienced in staff management, service improvement, compliance, data and administration, with a practical and calm approach to challenging situations.

I enjoy supporting teams, improving the way things work and making sure services run efficiently while maintaining a positive and friendly working environment.

Operations Manager - Urban Village Medical Practice

(2022-07)

• Oversee daily operations of a busy inner-city GP practice, ensuring efficient, safe, and patient-focused service delivery.
• Line manage administrative and reception staff, including recruitment, training, supervision, and performance management.
• Coordinate clinical rotas, annual leave, and staffing cover to maintain continuity of care.
• Lead on CQC compliance, preparing documentation, leading inspections, and embedding quality improvement processes.
• Manage patient complaints, ensuring timely investigation, resolution, and shared learning across the team.
• Support the development and implementation of new services and digital tools, including FootFall, AccuRx, and online triage systems.
• Monitor and report on operational performance, demand and capacity, and patient access data for PCN and ICB reporting.
• Work closely with GPs, nurses, and the PCN team to align operations with clinical priorities and national guidance.
• Ensure effective communication and team engagement across the practice to foster a positive and responsive culture.

Data Manager - Urban Village Medical Practice

(2013-07 - 2022-06)

• EMIS Web and NHS clinical systems
• Docman document management
• Data quality and record accuracy
• Patient registration and GP2GP transfers
• Clinical coding and document processing
• Confidentiality and GDPR compliance
• Strong attention to detail
• Data entry and database management
• Reporting and audit support
• Workload prioritisation and time management
• Communication with clinical and administrative teams
• Problem solving and process improvement
• Microsoft Office (Excel, Word, Outlook)
• Managing high volumes of information
• Understanding of QOF and NHS administrative processes

Merchandiser and Customer Service - LoveLula.com

(2008-11 - 2013-02)

• E-commerce and online retail administration
• Product merchandising and stock management
• Customer service and customer support
• Order processing and returns handling
• Strong written and verbal communication
• Attention to detail and accuracy
• Website product listing and content updates
• Inventory monitoring and stock control
• Problem solving and complaint resolution
• Time management and prioritisation
• Microsoft Office and online systems
• Teamwork and collaboration
• Ability to work in a fast-paced environment
• Understanding of beauty products and trends

A Levels - Helsby High School (2002-06)

GCSEs - Helsby High School