Janet Freeman

Dynamic and versatile administration and operations professional with a proven track record supporting regulated environments, including global financial services and high-volume production. Passionate about delivering process improvements; cut confidential record retrieval times at Bank of New York Mellon while sharing skills spanning: compliance, data accuracy and collaboration. Commercial awareness gained during previous roles in warehouse, manufacturing and retail operations; identified and implemented efficiency improvements while supporting targets via detail-oriented performance.

Records and Filing Clerk - Bank of New York Mellon (via Adecco Agency)

(2025-12)

Support secure and efficient management of sensitive financial records for this global financial services provider; coordinate accurate information access and process improvement across administrative operations.

• Maintained data integrity for client files by accurately processing updates on Excel and internal platforms.
• Enhanced compliance by ensuring all document handling met strict regulatory and data protection requirements.
• Improved operational efficiency by contributing ideas adopted for faster document processing within filing vault.
• Enabled uninterrupted access to records by resolving in-house filing issues promptly.
• Cut retrieval times for confidential records via efficient document organisation and effective filing practices.

Voluntary Administration Assistant - Rummage Rescuers CIC

(2025-04 - 2025-10)

Provided administrative and retail support to optimise efficiency, revenue growth and environmental impact within this Community Interest Company (CIC) dedicated to reducing landfill waste by reselling donated items and supporting local communities via affordable goods and social initiatives.

• Created engaging product descriptions and captured high-quality photos for use on social media to drive online visibility and sales.
• Produced sales paperwork to calculate landfill diversion by weight, supporting sustainability reporting.
• Designed posters to promote community events and retail offers; increased footfall and engagement.
• Managed sensitive staff documentation, including processing and preparing application forms in a confidential manner.
• Provided excellent in-person customer service by supporting visitors and assisting with enquiries.
• Screened incoming calls and redirected queries appropriately to improve team responsiveness.
• Organised digital records by securely scanning and filing documents in line with data protection standards.
• Supported ad hoc housekeeping and operational tasks to ensure smooth day-to-day functioning.

Production Packer - The Real Lancashire Black Pudding Company

(2024-06 - 2025-01)

Called upon strong administrative skills while ensuring high standards in food safety and production efficiency; coordinated boxing and palletising of products; improved operations to meet demanding shipment schedules.

• Project managed implementation of food safety guidelines during all stages of product handling and labelling, reducing contamination risks.
• Identified and implemented improvements to internal efficiencies and production quality.
• Enhanced throughput and decreased downtime by optimising packaging processes while operating a high-speed packaging machine.
• Efficiently managed end-of-shift cleaning of production machinery, preventing cross-contamination and maintaining exceptional safety standards.
• Developed and applied administrative skills in tracking production data and compliance documentation.
• Acquired Level 2 Food Hygiene & Safety for Manufacturing supporting strict adherence to industry regulations.

Warehouse Packer - We Buy Books

(2022-09 - 2024-05)

Improved packaging efficiency and accuracy in a fast-paced environment while ensuring delivery of Key Performance Indicators (KPIs) while ensuring the quality and readiness of products for dispatch:

• Managed quality control processes; meticulously checked items to ensure compliance with shipping standards.
• Enhanced packing operations, supporting team's ability to achieve ambitious posting schedules.
• Demonstrated a positive response to pressure to exceed KPI targets, particularly during peak periods.

Warehouse Operative (Temporary Contract) - Restore PLC, Heywood

(2022-03 - 2022-09)

Managed auditing and inventory management functions to improve operational integrity and compliance. Planned and led auditing of files for The Department of Work and Pensions; maintained meticulous levels of attention to detail to ensure stringent compliance and accuracy:

• Streamlined data management and operational processes by using internal IT warehouse systems.
• Efficiently updated and scanned file information, enhancing data reliability and accessibility.

Warehouse Instructor - JD Sports PLC, Rochdale

(2013-08 - 2019-09)

Led training and development initiatives across a three-acre distribution site aimed at enhancing staff capabilities and operational compliance:

• Trained and mentored new and existing staff, improving knowledge and performance across departments.
• Enhanced coordination and operational efficiency; facilitated effective communication between agency offices and department managers.
• Reduced workplace incidents having monitored and ensured compliance with health and safety standards.
• Informed administrative decision-making having prepared detailed end-of-day reports.
• Utilised Warehouse Management System to efficiently manage staff; enhanced productivity and performance.

Counter Assistant - Longsight Service Station (Rontec Esso), Bury

(2013 - 2013)

Identified and implemented improvements to internal efficiency and the customer experience. Tactfully and diplomatically resolved customer concerns and complaints.

Delivery Driver - Autocol Ltd., Bury

(2003 - 2013)

Embedded exceptional customer service standards while contributing to efficient operations management. Organised and prepared orders, ensuring timely and accurate deliveries to accident repair garages. Facilitated the timely completion of ad-hoc administrative functions.

Team Member / Shift Manager - KFC GB Ltd.

(1996 - 2001)

Enjoyed rapid progression from Team Member to Shift Manager in recognition of strong operational and team management skills; led, motivated and provided direction to a multifaceted team while overseeing fast food production, cash management and inventory control and instilling strong customer service standards. Called upon strong administrative capabilities while handling financial transactions and end-of-day reconciliations.

International Computer Driving Licence (ICDL) - Bury Adult Learning (2024 - 2025)