Janet Marcos

Kind, dependable and detail-oriented Creative Computing graduate from the University of Salford with previous experience in care and customer service. My experience at CCH Group developed strong communication, confidentiality, hygiene and person-centred support skills. Previous customer service roles at Berry and Brie strengthened my attention to detail, ability to follow procedures, manage stock and work effectively under pressure.

I am keen to develop a career in pharmacy, undertake the Counter Course and NVQ Level 2 in Dispensing, and contribute to providing safe, accurate and professional service to customers.

Care Professional - CCH Group - Wigan, UK

(2025-06 - 2025-10)

• Provided professional, person-centred care while promoting individuals' dignity, independence and wellbeing.
• Followed care plans, procedures and instructions carefully, demonstrating accuracy, reliability and attention to detail.
• Supported individuals with personal care and daily routines while maintaining high standards of hygiene, privacy and dignity.
• Communicated sensitively with individuals and colleagues, handling personal information confidentially and professionally.
• Responded calmly to changing needs and worked responsibly both independently and as part of a wider care team.

Catering & Customer Service Assistant (Freelance) - Berry and Brie - London, UK

(2022-06 - 2023-04)

• Delivered friendly and attentive customer service in busy catering and event environments.
• Handled dietary requirements and allergy-related requests carefully, demonstrating strong attention to detail.
• Maintained high standards of hygiene and food safety while following required procedures.
• Assisted with inventory management, stock organisation and restocking to ensure supplies were available when required.

Customer Success Assistant & Front Desk Receptionist - Glo Currency - Manchester, UK

(2022-01 - 2022-04)

• Provided professional front-line customer support, responding to enquiries and resolving issues efficiently.
• Followed standard procedures and documentation processes, contributing to a 20% reduction in incident resolution time.
• Maintained accurate customer records and supported CRM management and reporting.
• Communicated clearly with customers and colleagues while managing multiple enquiries in a fast-paced environment.

BSc (Hons) - Creative Computing - University of Salford (2023-09 - 2026-06)

Access to HE Diploma - Business Management L3 - Bolton College (2020-09 - 2023-06)

GCSE - English - Bolton College

GCSE - Maths (Higher Tier) - Bolton College