Janet Smith

As a professional and confident individual having worked within the railway industry for the past 15 years. I pride myself on excellent overall knowledge of the railway. I have developed great customer service, leadership, communication and time management skills throughout my working life.

I treat everyone fairly and with respect, I am open honest and act with integrity, have the ability to be proactive in a very busy work environment, can also contribute effectively to team framework, have experience working within a busy constantly changing and challenging environment. I’m not afraid to continuously challenge myself and the way in which I work and continually seek improvement.

• Revenue protection, issuing penalty fares, providing lost property information to passengers.
• Ensuring the Safety and Security of passengers when travelling on the DLR by applying the HOT Procedure.
•  Fault finding and pre service checks making sure the trains are ready for mainline.
• Providing service updates and relevant travel information to passengers by making onboard announcements.
• Assisting with first aid incidents on the DLR.
• The ability to operate the Light Rail Vehicle mainline and within the depot.
• Assisting with crowd control, leasing with the control room, providing updates on passenger loads whilst operating the DLR 
• Establish a visible presence to combat anti-social behavior on board the DLR.
• Collaborate with emergency services in case of an emergency on the Docklands Light Railway (DLR).
• Assisting the programming team to provide a high standard of service.
• Setting up and maintaining, archiving of relevant project files.
• Providing relevant reports as requested on an adhoc basis.
• Supporting the Governance of Project Lifecycle processes and procedures. 
• Input data onto Document Registry System.
• Assisting with the control of internally and externally produced confidential documentation.
•  Providing direct support to my line manager, and taking on new tasks as and when required.
•  Working as part of a team providing assistance and administrative support where needed to staff, contractors and clients.

Attending meetings, taking minutes and providing support.

Master of Business Administration, MBA

Business Management, BA (Hons)

Strategic Management and Leadership Practice, Level 7 Diploma (CMI)